Download The Ultimate Comparison Guide
Salesforce vs Oracle Cloud CX
Are you struggling to understand the difference between Salesforce vs Oracle CRM? Are you confused about whether either of them might be a fit for your business requirements? Looking for help assessing how Salesforce vs Oracle CRM stack up against the most relevant selection matrix? Want to explore their strengths, weaknesses, and future roadmap? If so, you’re in the right place!
This independent research note, free from CRM vendor influence, delivers concise insights in just over ten pages. It provides a snapshot of both systems, highlighting their ideal market positions and the segments where they have proven success.
It also explores their pros and cons and how they stack up against each other, as well as their positioning in the overarching CRM market.
We compile this report by continuously tracking CRM systems and companies within the CRM ecosystem using a diverse range of sources. These include surveys, interviews, panel discussions, proprietary databases, customer inquiries, industry reports, vendor briefings, and user forums. Designed for digital transformation executives leading CRM initiatives and CRM software product executives strategizing their R&D investments, this guide also serves as a valuable resource for CRM practitioners looking to shape their careers.
Questions this report will answer:
What are the main differences in target customer segments between Salesforce vs Oracle CRM?
Why might Salesforce not be ideal for industries like real estate or certain non-profits?
What makes Oracle Cloud CX particularly suitable for large B2C enterprises?
Which CRM platform offers better integration with other SalesTech and MarTech tools?
In which areas does Oracle Cloud CX outperform Salesforce?
What is the significance of combining Salesforce with a tool like HubSpot?
Which CRM platform has a larger customer base, and by how much?
How do the CRM capabilities of Salesforce and Oracle CRM compare in terms of marketing automation and ad spend tracking?
How does Oracle Cloud CX’s ecosystem compare with that of Salesforce?
What industries benefit the most from Oracle Cloud CX’s content and digital asset management capabilities?
This is Our
Case Study
A brief walkthrough of a recent customer who went through the process of developing the strategy to transform their current eCommerce operations to include a buy-online-and-pick-up-in-store and buy-in-store-ship-to-home business model.
Problem
A leading fashion retailer with more than 30 stores throughout the United States was struggling with the customer experience and accommodation of business models such as buy-online-pick-up-in-store due to disconnected eCommerce and fulfillment systems. They needed omnichannel experience that could transform their experience and help them compete with their larger peers.
Solution
They hired ElevatIQ to assess their as-is and to-be state and come up with the strategy to enable the needed experience. Through the series of workshops and secondary research of their data, ElevatIQ formulated a strategy with the changes in business processes, information architecture, and systems.
Outcome
The strategy resulted in a clear alignment of their executive teams with a refined understanding of their business processes and operations. The strategy also resulted in a clear understanding of the investments and solutions required to implement the strategy.
