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Salesforce vs Zendesk Sell CRM
Are you struggling to understand the difference between Zendesk vs Salesforce? Are you confused about whether either of them might be a fit for your business requirements? Looking for help to assess these two solutions against the most relevant selection factors? Want to explore their strengths, weaknesses, and future roadmap? If so, you’re in the right place!Â
This independent research note, free from CRM vendor influence, delivers concise insights in just over eight pages. It provides a snapshot of both systems, highlighting their ideal market positions and the segments where they have proven success. It also explores their pros and cons and how they stack up against each other, as well as their positioning in the overarching CRM market.
We compile this report by continuously tracking CRM systems and companies within the CRM ecosystem using a diverse range of sources. These include surveys, interviews, panel discussions, proprietary databases, customer inquiries, industry reports, vendor briefings, and user forums. Designed for digital transformation executives leading CRM initiatives and CRM software product executives strategizing their R&D investments, this guide also serves as a valuable resource for CRM practitioners looking to shape their careers.
Questions this report will answer:
What type of companies is Salesforce best suited for?
Why might Salesforce feel overwhelming for some companies?
What are the primary advantages of Salesforce’s feature set?
How does Salesforce ensure security for complex workflows?
What makes Zendesk Sell a good option for entry-level CRM users?
Why is the integration between Zendesk Sell and Zendesk’s customer service suite limited?
How does the origin of Zendesk Sell affect its technical architecture?
In what ways do Salesforce and Zendesk Sell differ in terms of their target audience?
Which company has a larger customer base—Salesforce or Zendesk Sell?
How do Salesforce and Zendesk Sell support marketing automation?
How do integration ecosystems compare Zendesk vs Salesforce?
Why do some organizations use both Salesforce and Zendesk together?
How do the suites offered by Salesforce and Zendesk differ in terms of service capabilities?
This is Our
Case Study
A brief walkthrough of a recent customer who went through the process of developing the strategy to transform their current eCommerce operations to include a buy-online-and-pick-up-in-store and buy-in-store-ship-to-home business model.
Problem
A leading fashion retailer with more than 30 stores throughout the United States was struggling with the customer experience and accommodation of business models such as buy-online-pick-up-in-store due to disconnected eCommerce and fulfillment systems. They needed omnichannel experience that could transform their experience and help them compete with their larger peers.
Solution
They hired ElevatIQ to assess their as-is and to-be state and come up with the strategy to enable the needed experience. Through the series of workshops and secondary research of their data, ElevatIQ formulated a strategy with the changes in business processes, information architecture, and systems.
Outcome
The strategy resulted in a clear alignment of their executive teams with a refined understanding of their business processes and operations. The strategy also resulted in a clear understanding of the investments and solutions required to implement the strategy.
