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Top 5 KPIs For Production Managers

Top 5 KPIs For Production Managers

In pursuing greater profitability and scalability, companies know the critical role production plays in transforming raw materials into finished products. However, production is not immune to challenges, ranging from delivery delays to defective units and product returns, which can significantly impact a company’s bottom line.

To tackle these challenges in the manufacturing industry, the role of a production manager is often pivotal, yet the roles and responsibilities can vary significantly across industries. Some companies might integrate this responsibility with an operations manager, while others in the manufacturing sector might have a dedicated position for a production manager. The roles of a production manager might also overlap with quality managers, with their primary responsibilities being managing production, managing schedules, and getting the maximum out of the production floor.

So, which KPIs for production managers are the most critical for the production manager role? To ensure they can keep track of production and maintain records of what is done correctly and incorrectly, a production manager should monitor these 5 specific KPIs for production managers.

Performance KPIs For Production Managers

Performance manufacturing KPIs for production managers include a set of key indicators designed to gauge and enhance the efficiency of the manufacturing process. These metrics serve as quantitative measures that reflect the effectiveness and productivity of the production floor. Within these metrics, three key performance indicators take center stage – production/schedule attainment, changeover time, and takt time. Let’s see what each of these KPIs means and what they indicate. 

1. Production/Schedule Attainment

Production/Schedule attainment in manufacturing quantifies the extent to which actual production aligns with scheduled production targets. The manufacturing operation’s efficiency and its ability to meet predetermined production levels are measured by this metric.

Formula: Production attainment = (Actual production / scheduled production) x 100

A higher production attainment score signifies superior performance, indicating that the manufacturing process operates in sync with planned schedules. In practical terms, if a company aims to produce 100 units in a given time frame and achieves 95 units, the production attainment would be 95%, showcasing a commendable alignment with production goals. Conversely, a lower production attainment percentage suggests a divergence from scheduled targets, potentially indicating inefficiencies, delays, or challenges within the manufacturing process.

Top 5 KPIs For Production Managers

2. Changeover Time

Changeover time represents the duration required to transition a production line from manufacturing one product to another. This time interval encompasses the various tasks involved in the changeover process, such as equipment adjustments, line reconfigurations, and any necessary preparations to ensure optimal production of the new item. 

Formula: Average changeover time = Total time to changeover production lines / # of changeovers

A lower average changeover time indicates a streamlined and efficient changeover process, allowing for increased flexibility in responding to shifts in production demands. For instance, if a manufacturing facility undergoes four changeovers with a total time investment of 240 minutes, the average changeover time would be 60 minutes. On the other hand, a high changeover time suggests inefficiencies in the transition process, potentially leading to production delays, increased downtime, and reduced overall operational agility.

3. Takt Time

Takt time is one of the fundamental performance manufacturing KPIs for production managers. It represents the pace at which a product must be completed to meet customer demand.

Formula: Takt time = Total available production time / average customer demand

A low takt time indicates a faster production pace, allowing the manufacturing process to keep up with or even exceed customer demand. This can signify a responsive and efficient production system, ensuring that products are delivered on time. Conversely, a high takt time suggests a slower pace relative to customer demand, potentially leading to production bottlenecks, delays, and an inability to meet market needs promptly.



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Lean KPIs For Production Managers

Lean manufacturing KPIs for production managers are designed to evaluate the efficiency, productivity, and overall effectiveness of manufacturing processes within the lean manufacturing philosophy. These metrics are instrumental in identifying areas for improvement, minimizing waste, and optimizing resource utilization. Several critical KPIs fall under the umbrella of lean manufacturing metrics, such as cycle time, first pass yield, capacity utilization, machine downtime rate, material yield variance, and overtime rate. Each of them offers unique insights into different aspects of the production system.

4. Cycle Time

Cycle time refers to the average duration it takes to fulfill a customer order, serving as a crucial metric to gauge operational efficiency and customer responsiveness. 

Formula: Cycle time = (Time customer received order – time customer placed order) / # total shipped orders

A lower cycle time suggests that the business can rapidly and effectively meet customer demands, reflecting streamlined processes and efficient workflows. For instance, if a company receives an order on Monday at 10:00 AM and delivers the product to the customer on Wednesday at 2:00 PM, with a total of 50 orders shipped, the cycle time would be (Wednesday 2:00 PM – Monday 10:00 AM) / 50, indicating the average time it takes to process and fulfill an order. On the other hand, a high cycle time may signal inefficiencies, potential delays, and a decreased ability to promptly respond to customer requests, which could impact customer satisfaction and competitiveness in the market.

5. First Pass Yield

First pass yield quantifies the proportion of non-defective products successfully manufactured without rework or scrap.

Formula: First pass yield = # of non-defective products excluding rework and scrap / total # of products manufactured

A high first pass yield indicates a robust and reliable manufacturing process, where most products meet quality standards on the initial attempt. This suggests efficiency, cost-effectiveness, and a minimized need for additional resources to rectify defects. Conversely, a low first pass yield suggests potential issues in the manufacturing process, such as inadequate quality control or inconsistencies in production. 

6. Capacity Utilization

Capacity utilization quantitatively measures how much of a plant’s production capacity is actively utilized within a specific timeframe. 

Formula: Capacity utilization = (Total capacity used during specific timeframe / total available production capacity) X 100.

A high capacity utilization percentage indicates that the manufacturing facility is operating efficiently and using its resources optimally. For instance, if a factory with a production capacity of 10,000 units produces 9,000 units monthly, the capacity utilization would be 90%. This suggests that the facility is running close to its maximum potential, leaving little room for additional production without expansion. On the other hand, a low capacity utilization percentage may signal underutilization of resources, inefficient production planning, or excess capacity.

7. Machine Downtime Rate

Machine downtime rate is one of the critical KPIs for production managers in manufacturing that quantifies the proportion of time equipment is unavailable for production due to both planned and unplanned downtime. This metric serves as a key indicator of equipment reliability, operational efficiency, and the effectiveness of maintenance practices.

Formula: Machine downtime rate = Total uptime / total uptime + total downtime

A low machine downtime rate suggests that machinery is consistently available for production, minimizing disruptions and ensuring a smooth workflow. Conversely, a high machine downtime rate signals frequent disruptions, potentially leading to production delays, increased costs, and a compromised production schedule.

8. Material Yield Variance

Material yield variance assesses the difference between the actual amount of material used and the standard amount expected for a given production process. This variance provides insights into the efficiency of material utilization during production. 

Formula: Material yield variance = (Actual unit usage – standard unit usage) x standard cost per unit

A high material yield variance indicates that more material is being consumed than the predetermined standard, potentially signaling inefficiencies, waste, or deviations in the manufacturing process. Conversely, a low or negative material yield variance suggests that less material is used than the standard, potentially signaling cost savings and raising questions about quality or adherence to specifications. 

9. Overtime Rate

Overtime rate measures the proportion of excess hours employees work beyond their regularly scheduled working hours. This metric provides valuable insights into workforce management, labor efficiency, and operational costs. 

Formula: Overtime rate = (Overtime hours / total hours worked, including overtime) X 100

A high overtime rate suggests that a significant portion of the workforce is working beyond standard hours, potentially indicating high demand, tight deadlines, or understaffing. While this might signify a committed and flexible workforce, it can also increase labor costs, fatigue, and potential burnout. Conversely, a low overtime rate may suggest effective workforce planning and a balanced workload, contributing to employee well-being and cost control.

Quality KPIs For Production Managers

Quality manufacturing KPIs for production managers are specifically designed to measure and evaluate manufacturing processes’ overall quality and effectiveness. These metrics provide insights into various aspects of the production system, highlighting areas for improvement and ensuring that the final output meets or exceeds quality standards. Several critical KPIs fall under the umbrella, each addressing different facets of the manufacturing quality such as yield, first-time yield, and scrap rate.

10. Yield

Yield in manufacturing quantifies the efficiency of the production process by measuring the overall volume of products manufactured compared to the input of raw materials. 

Formula: Yield = (Actual # of products manufactured / theoretical number of maximum possible yield based on raw materials input) X 100

A high yield indicates that the manufacturing process utilizes raw materials effectively, minimizes waste, and maximizes production output. Conversely, a low Yield suggests inefficiencies, waste, or issues in the production process, potentially leading to increased costs and reduced overall productivity. 

11. First Time Yield

First time yield is one of the critical quality KPIs for production managers in manufacturing, serving as a key indicator of product quality and the efficiency of production processes. This KPI measures the percentage of non-defective or good units that are released without wasteful rework.

Formula: First time yield = # of non-defective or good units / total # of products manufactured

A high first time yield indicates that most products meet quality standards on the initial attempt, signaling an efficient and reliable manufacturing process. Conversely, a low first time yield suggests that many products require rework or correction, potentially indicating issues with material quality, equipment, or production processes. 

12. Scrap Rate

Scrap rate quantifies the proportion of discarded materials during the manufacturing process. This metric provides insights into the efficiency of the production process, waste reduction efforts, and the utilization of raw materials.

Formula: Scrap rate = Amount of scrap material produced during a manufacturing job / total materials intake or put into the process

A low scrap rate indicates effective material utilization, minimized waste, and potential cost savings through efficient resource management. Conversely, a high scrap rate suggests inefficiencies, potentially resulting from production errors, equipment malfunctions, or poor-quality materials.

Maintenance KPIs For Production Managers

Maintenance manufacturing KPIs for production managers are designed to evaluate the effectiveness, reliability, and efficiency of maintenance processes within manufacturing operations. These metrics are instrumental in gauging equipment performance, minimizing downtime, and optimizing the maintenance strategy for enhanced productivity. KPIs like mean time between failure, percentage maintenance planned, percentage planned or emergency work orders, unscheduled downtime, downtime analysis, and machine set-up time, collectively fall under the umbrella of maintenance manufacturing metrics.

13. Mean Time Between Failures(MTBF)

MTBF is a crucial metric that calculates the average time a piece of equipment operates between failures. It provides insights into the reliability of production assets and is particularly useful for predicting maintenance needs. 

Formula: MTBF = Operating time in hours / # of failures

A high MTBF suggests a reliable and robust system, minimizing disruptions and ensuring continuous production. Conversely, a low MTBF indicates frequent breakdowns, potentially leading to increased maintenance costs and decreased productivity.

14. Percentage Maintenance Planned(PMP)

PMP compares the total hours spent on planned maintenance activities with the overall maintenance time. It indicates the effectiveness of proactive maintenance planning. 

Formula: Percentage planned maintenance = (# of planned maintenance hours / # of total maintenance hours) × 100

A higher PMP signifies a well-organized maintenance strategy, reducing unexpected downtime. Conversely, a low PMP may suggest a reactive approach, leading to increased unplanned downtime and potential production disruptions.

15. Percentage Planned or Emergency Work Orders

This metric compares the percentage of planned maintenance work orders versus those that are emergency or unplanned. 

Formula: Percentage planned vs. emergency maintenance work orders = (# of planned maintenance hours / # of unplanned maintenance hours) × 100

A higher percentage of planned work orders indicates effective maintenance planning, reducing disruptions and optimizing resources. Conversely, a higher percentage of emergency work orders suggests a reactive approach, potentially leading to increased downtime.

16. Unscheduled Downtime

Unscheduled downtime measures the duration equipment cannot perform as scheduled due to reliability or equipment issues. It reflects the effectiveness of maintenance plans and the impact on production schedules. High unscheduled downtime can result in lost revenue and customer dissatisfaction. 

Formula: Unscheduled downtime = Sum of all unscheduled downtime during specified time frame

17. Downtime Analysis 

Downtime analysis is expressed as a ratio, reflecting the time equipment is not operational in relation to its total operating time. This metric is crucial for understanding the overall efficiency of equipment. A higher ratio indicates more downtime, potentially leading to decreased productivity.

Formula: Downtime in proportion to operating time = Total time equipment is down: Total time equipment is in operation

18. Machine Set-Up Time

Machine set-up time measures the duration required to prepare a machine for its next production run. A low set-up time indicates efficient changeovers and increased production flexibility. High set-up times can lead to production bottlenecks and decreased overall equipment effectiveness. 

Formula: Machine set-up time = Time required to prepare machine for next run

Efficiency KPIs For Production Managers

Efficiency manufacturing KPIs for production managers are designed to measure and evaluate the effectiveness and productivity of manufacturing processes. These metrics focus on the throughput, work in progress, schedule attainment, and overall equipment effectiveness to ensure optimal performance and resource utilization within a production environment. The KPIs included under efficiency manufacturing metrics are throughput rate, work in process, and overall equipment effectiveness. 

19. Throughput Rate

Throughput rate is a key performance indicator measuring the product volume produced within a specified time frame. It provides insights into the efficiency and productivity of a manufacturing process, allowing for analysis and comparison of similar equipment, production lines, or entire manufacturing plants. 

Formula: Throughput rate = Total number of good units produced / specified time frame

A high throughput rate indicates effective production, efficient resource utilization, and optimal workflow. Conversely, a low throughput rate may signal inefficiencies, bottlenecks, or underutilized capacity.

20. Work in Process (WIP)

Work in process refers to goods in mid-production or awaiting completion and sale. This metric includes the raw materials, labor, and overhead costs associated with unfinished goods. WIP provides insights into the efficiency of material usage and the value of partially finished goods in production. A high WIP may indicate overproduction or inefficiencies in the production line, while a low WIP suggests efficient use of resources.

Formula: Work in process (WIP) = (Beginning WIP + manufacturing costs) – cost of goods manufactured

21. Overall Equipement Effectiveness(OEE) 

OEE is a comprehensive metric that assesses the efficiency of equipment and machinery in the manufacturing process, considering factors such as availability, performance, and quality. 

Formula: OEE = (Good Count × Ideal Cycle Time) / Planned Production Time

A high OEE indicates optimal equipment utilization and overall effectiveness in production. Conversely, a low OEE suggests potential issues in equipment efficiency, leading to increased downtime or reduced quality. 

Conclusion

In conclusion, the role of a production manager is undeniably crucial in navigating the challenges of the manufacturing industry. It also ensures the transformation of raw materials into quality finished products. The multifaceted responsibilities of production managers can overlap with operations and quality managers. Thus, highlights the need for effective monitoring through KPIs. The top 5 KPIs for production managers discussed in this blog are performance, lean, quality, maintenance, and efficiency KPIs. They offer a comprehensive toolkit for production managers to gauge and optimize their operations.

By closely monitoring and optimizing these KPIs, production managers can steer their operations toward greater efficiency, improved quality, and enhanced competitiveness in the dynamic landscape of manufacturing. These KPIs for production managers serve as a compass, guiding them to make data-driven decisions, address challenges proactively, and ultimately contribute to their organizations’ overarching goals of profitability and scalability.

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Top 30 KPIs For Inventory Managers

Top 30 KPIs For Inventory Managers

A skilled inventory manager is one who carefully balances customer satisfaction with efficient capital management. Inventory managers take on the central role, overseeing the seamless flow of goods, optimizing stock levels, and ensuring the availability of the right products at the right time. Their responsibilities span from managing warehouse operations to refining procurement strategies, all geared towards enhancing the company’s overall performance.

Assessing the effectiveness involves measuring the KPIs for inventory managers, which act as valuable metrics for evaluating the success of inventory-related processes. Precision and efficiency are paramount in inventory management, necessitating to track specific KPIs for inventory managers which can provide insights into various facets of their operations. These metrics not only pinpoint areas for improvement but also empower inventory managers to make informed decisions that positively impact the company’s bottom line.

In this blog, we will discuss the top 30 KPIs for inventory managers that they should closely monitor. KPIs for inventory managers fall into three main categories: sales KPIs, receiving/warehouse KPIs, and operational KPIs. By comprehending and leveraging these metrics, inventory managers can streamline processes, elevate customer satisfaction, and contribute to the company’s overall success.

Sales KPIs For Inventory Managers

1. Inventory Turnover Rate

The inventory turnover rate is one of the sales KPIs for inventory managers that measures the number of times a company’s inventory is sold and replaced over a specific period, usually a year. A high turnover rate indicates that products are selling quickly, which is beneficial for cash flow and minimizing the holding costs of unsold items. Conversely, a low turnover rate suggests slow-moving inventory, tying up capital and potentially leading to obsolescence. This KPI is crucial for an inventory manager as it reflects the efficiency of stock management, helping them adapt strategies to align with market demands and optimize capital usage.

Inventory turnover rate = cost of goods sold / average inventory

Top 30 KPIs For Inventory Managers

2. Days on Hand

Days on hand is a sales KPI that measures the average number of days or weeks it takes to sell the current inventory. A low value signifies quick inventory turnover, which is positive for cash flow and reduces holding costs. On the other hand, a high value may indicate overstocking or slow-moving products, leading to potential obsolescence and tying up capital. These KPIs are vital for an inventory manager as they provide insights into the balance between stock levels and sales velocity, enabling strategic adjustments to align with market demands.

Days of inventory on hand = (average inventory for period / cost of sales for period) x 365

3. Stock to Sales Ratio

The sales KPI for inventory managers that compares the amount of stock on hand to the current sales volume is known as the stock to sales ratio. A high ratio may indicate overstocking, tying up capital, and potentially leading to increased holding costs. A low ratio could suggest potential stockouts, impacting customer satisfaction and sales revenue. For an inventory manager, maintaining an optimal stock to sales ratio is essential for ensuring inventory aligns with sales demand, minimizing holding costs, and maximizing profitability.

Stock to sales ratio = $ inventory value / $ sales value

4. Sell-through Rate

The sell-through rate is responsible for measuring the percentage of available inventory sold during a specific period. A high sell-through rate indicates efficient sales, minimizing the risk of overstocking and reducing holding costs. Conversely, a low sell-through rate may signify slow-moving inventory, potentially leading to obsolescence. This KPI is crucial for an inventory manager as it guides decisions on product promotions, pricing, and inventory replenishment strategies to optimize sales and prevent overstock.

Sell-through rate = (# units sold / # units received) x 100

5. Backorder Rate

This sales KPI for inventory managers measures the percentage of customer orders that cannot be fulfilled immediately due to insufficient stock. A low backorder rate indicates efficient inventory management, enhancing customer satisfaction. Whereas, a high backorder rate may result in lost sales and dissatisfied customers. For an inventory manager, minimizing the backorder rate is crucial for meeting customer demand, retaining business, and optimizing sales revenue.

Backorder Rate = (# delayed orders due to backorders / total # orders placed) x 100

6. Accuracy of Forecast Demand

The accuracy of forecast demand, a sales KPI for inventory managers evaluates how closely the forecasted demand aligns with actual sales. High accuracy suggests effective forecasting, minimizing stockouts and overstock situations. On the other hand, low accuracy may lead to inefficient inventory levels and potential lost sales. This KPI is vital for an inventory manager as it influences purchasing decisions, warehouse operations, and overall inventory optimization, ensuring resources are allocated efficiently.

Accuracy of Forecast Demand = [(actual – forecast) / actual] x 100



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7. Rate of Return

The rate of return measures the percentage of sold items that are returned by customers. A low return rate indicates customer satisfaction and product quality. Conversely, a high return rate may suggest issues with product quality, leading to potential financial losses. For an inventory manager, monitoring the rate of return is crucial for maintaining customer satisfaction, identifying product issues, and implementing corrective measures to optimize sales and minimize returns.

8. Product Sales

Product sales is a sales KPI that represents the total units of a specific product sold within a given period. High product sales indicate strong market demand and successful product positioning and, low product sales may suggest the need for marketing adjustments or potential product obsolescence. This KPI is important for an inventory manager as it informs decisions on inventory replenishment, marketing strategies, and overall product lifecycle management.

9. Revenue per Unit

Revenue per unit calculates the average revenue generated by selling one unit of a product. High revenue per unit suggests effective pricing strategies and profitable product offerings. On the contrary, low revenue per unit may require pricing adjustments or a reevaluation of the product’s market positioning. For an inventory manager, understanding revenue per unit is crucial for optimizing pricing strategies, maximizing profitability, and making informed decisions about product offerings.

Revenue per unit = total revenue for period / average units sold for period

10. Cost per Unit

Cost per unit measures the average cost incurred to produce or purchase one unit of a product. Low cost per unit indicates efficient cost management, contributing to higher profit margins. Conversely, high cost per unit may impact profitability and require cost reduction strategies. For an inventory manager, monitoring cost per unit is essential for optimizing procurement strategies, negotiating with suppliers, and ensuring cost efficiency in the production or purchasing process.

Cost per unit = (fixed costs + variable costs )/ # units produced

11. Gross Margin by Product

Gross margin by product is a sales KPI for inventory managers which calculates the percentage of revenue retained after deducting the cost of goods sold for a specific product. A high gross margin indicates profitability, while a low margin may require a reevaluation of pricing or production costs. This KPI is vital for an inventory manager as it guides decisions on product pricing, procurement strategies, and overall product profitability, contributing to the company’s financial success.

Gross margin = [(net sales – cost of goods sold) / net sales] x 100

12. Gross Margin Return on Investment (GMROI)

Gross margin return on investment (GMROI), a sales KPI for inventory managers, evaluates the profitability of inventory investments by comparing the gross margin to the average inventory investment. A high GMROI indicates efficient use of capital and inventory profitability while a low GMROI may suggest the need for inventory optimization strategies. This KPI is essential for an inventory manager as it guides decisions on inventory investment, product assortment, and overall profitability, maximizing returns on capital employed.

Gross margin return on investment = gross margin / average inventory cost

Warehouse KPIs For Inventory Managers

13. Time to Receive 

Time to receive is a warehouse KPIs for inventory managers which measures the average time taken to receive and store incoming inventory. A low time to receive indicates efficient warehouse operations, reducing the time products spend in transit. Conversely, a high time to receive may lead to delays in inventory availability. This KPI is important for an inventory manager as it impacts inventory replenishment speed, reducing the risk of stockouts and optimizing overall operational efficiency.

Time to receive = time for stock validation + time to add stock to records + time to prep stock for storage

14. Put Away Time

Put away time is a warehouse KPI for inventory managers that measures the average time taken to place received inventory into its designated storage location within the warehouse. A low put away time indicates efficient warehouse operations, reducing the time products spend in transition between receiving and storage. On the other hand, a high put away time may lead to delays in making inventory available for order fulfillment. This KPI is vital for inventory managers as it directly impacts the speed at which products become accessible for sale, minimizing the risk of stockouts and optimizing overall warehouse efficiency.

Put away time = total time to stow received stock

15. Supplier Quality Index

The supplier quality index is a warehouse KPI that assesses the quality of products received from suppliers. A high index indicates reliable and high-quality suppliers, reducing the risk of defects and returns. Conversely, a low index may suggest issues with product quality and supplier reliability. This KPI is crucial for an inventory manager as it influences supplier selection, inventory quality, and overall customer satisfaction, ensuring a seamless flow of high-quality products.

Supplier quality index = (material quality x 45%) + (corrective action x 10%) + (prompt reply x 10%) + (delivery quality x 20%) + (quality systems x 5%) + (commercial posture x 10%)

Operational KPIs For Inventory Managers

16. Lost Sales Ratio

The lost sales ratio is an operational KPI for inventory managers that measures the percentage of potential sales lost due to stockouts. A low lost sales ratio indicates effective inventory management, minimizing revenue loss. Whereas, a high ratio suggests the need for inventory optimization to prevent lost sales opportunities. This KPI is vital for an inventory manager as it highlights the impact of stockouts on revenue and guides decisions on inventory replenishment strategies.

Lost sales ratio = (# days product is out of stock / 365) x 100

17. Perfect Order Rate

Perfect order rate evaluates the percentage of orders that are fulfilled without errors. A high perfect order rate indicates efficient order processing and customer satisfaction. On the contrary, a low rate suggests issues with order accuracy, potentially leading to customer dissatisfaction and increased operational costs. This KPI is important for an inventory manager as it reflects the overall effectiveness of order fulfillment processes and guides improvements to enhance customer experience.

Perfect order rate = [(# orders delivered on time / # orders) x (# orders complete / # orders) x (# orders damage free / # orders) x (# orders with accurate documentation / # orders)] x 100

18. Inventory Shrinkage

Inventory shrinkage is an operational KPI for inventory managers that measures the loss of inventory due to theft, damage, or errors. A low shrinkage rate indicates effective security and inventory control measures. Conversely, a high rate suggests vulnerabilities in inventory management, impacting profitability. This KPI is crucial for an inventory manager as it guides decisions on security measures, inventory control, and loss prevention strategies, ensuring the integrity of the inventory.

Inventory shrinkage = ending inventory value – physically counted inventory value

19. Average Inventory

Average inventory calculates the average value of inventory during a specific period. A low average inventory suggests efficient stock turnover and capital usage. Whereas, a high average inventory may indicate overstocking and tie up capital. This KPI is vital for an inventory manager as it provides insights into the balance between stock levels and operational efficiency, guiding decisions on inventory optimization strategies.

Average inventory = (beginning inventory + ending inventory) / 2

20. Inventory Carrying Cost

Inventory carrying cost calculates the total cost of holding and storing inventory. A low carrying cost indicates efficient inventory management, minimizing expenses tied up in unsold stock while, a high carrying cost may suggest the need for inventory optimization to reduce financial impact. This KPI is crucial for an inventory manager as it influences decisions on inventory levels, storage solutions, and overall cost efficiency.

Inventory carrying costs = [(inventory service costs + inventory risk costs + capital cost + storage cost) / total inventory value] x 100

21. Customer Satisfaction Rate

Customer satisfaction rate measures the satisfaction of customers with the company’s products and services. A high satisfaction score indicates positive customer experiences, contributing to brand loyalty and, a low score may suggest areas for improvement to prevent customer dissatisfaction. This KPI is important for an inventory manager as it reflects the impact of inventory management on customer satisfaction, guiding improvements to enhance overall customer experience.

Customer satisfaction score = (# positive responses / # total responses) x 100

22. Fill Rate

Fill rate measures the percentage of customer orders fulfilled from available stock. A high fill rate indicates efficient order fulfillment, enhancing customer satisfaction. Conversely, a low fill rate may lead to backorders and customer dissatisfaction. This KPI is vital for an inventory manager as it guides decisions on inventory levels, order processing efficiency, and overall customer service improvement.

Fill rate = [(# total items – # shipped items) / # total items] x 100

23. Gross Margin Percent

Gross margin percent calculates the percentage of revenue retained after deducting the cost of goods sold. A high gross margin percentage indicates profitability, while a low margin may require adjustments to pricing or cost reduction strategies. This KPI is crucial for an inventory manager as it guides decisions on pricing strategies, procurement efficiency, and overall profitability, contributing to the financial success of the company.

Gross margin percent = [(total revenue – cost of goods sold) / total revenue] x 100

24. Order Cycle Time

Order cycle time measures the average time taken to fulfill a customer order from initiation to delivery. A low order cycle time indicates efficient order processing and quick delivery, enhancing customer satisfaction. Conversely, a high cycle time may lead to delays and customer dissatisfaction. This KPI is important for an inventory manager as it guides improvements in order processing efficiency, reducing lead times and optimizing overall operational performance.

Order cycle time = (time customer received order – time customer placed order) / # total shipped orders

25. Stock-Outs

Stock-outs measure instances where products are not available when customers demand them. A low occurrence of stockouts indicates effective inventory management, minimizing revenue loss and customer dissatisfaction. On the other hand, frequent stockouts may suggest issues with inventory optimization strategies. This KPI is vital for an inventory manager as it reflects the impact of inventory availability on customer satisfaction and guides decisions on inventory replenishment strategies.

Stock-outs = (# items out of stock / # items shipped) x 100

26. Service Level

Service level measures the percentage of customer demand that a company can fulfill. A high service level indicates effective inventory management, meeting customer demand, and enhancing satisfaction while a low service level may lead to lost sales and dissatisfaction. This KPI is crucial for an inventory manager as it guides decisions on inventory levels, order fulfillment strategies, and overall customer service improvement.

Service level = (# orders delivered / # orders received) x 100

27. Lead Time

Lead time measures the time taken from placing an order to receiving the inventory. A low lead time indicates efficient supply chain operations and quick product availability. Conversely, a high lead time may lead to delays in order fulfillment and potential stockouts. This KPI is important for an inventory manager as it guides decisions on supplier relationships, order planning, and overall supply chain efficiency.

Lead time = order process time + production lead time + delivery lead time

28. Dead Stock/Spoilage

Dead stock/spoilage measures the percentage of inventory that has become obsolete or spoiled. A low dead stock/spoilage rate indicates effective inventory management and minimizes financial losses. Whereas, a high rate may suggest issues with product demand forecasting or storage conditions. This KPI is vital for an inventory manager as it guides decisions on inventory levels, product lifecycle management, and overall inventory optimization.

Dead/spoiled stock = (amount of unsellable stock in period / amount of available stock in period) x 100

29. Available Inventory Accuracy

Available inventory accuracy measures the precision of inventory records in reflecting the actual available stock. High accuracy ensures reliable inventory information for decision-making while low accuracy may lead to errors in order fulfillment and operational inefficiencies. This KPI is crucial for an inventory manager as it guides decisions on inventory tracking systems, technology investments, and overall data accuracy, ensuring reliable information for optimal inventory management.

Available inventory accuracy = (# counted items that match record / # counted items) x 100

30. Internal WMS Efficiency

Internal WMS efficiency measures the effectiveness and accuracy of the internal warehouse management system. High efficiency ensures smooth warehouse operations and accurate inventory tracking. Conversely, low efficiency may lead to errors in order fulfillment and operational disruptions. This KPI is important for an inventory manager as it guides decisions on technology investments, system optimizations, and overall warehouse management, enhancing operational efficiency.

Internal WMS efficiency (ROI) = (gain on investment – cost of investment) / cost of investment

Conclusion

In conclusion, mastering the art of effective inventory management is essential for businesses. Skilled inventory managers play a central role in achieving this delicate balance between customer satisfaction and capital efficiency. The intricate responsibilities they shoulder, from overseeing seamless product flow to optimizing stock levels, contribute significantly to a company’s overall success.

Assessing the effectiveness of inventory management involves delving into KPIs for inventory managers. These are indispensable metrics that serve as a compass for evaluating the triumphs of inventory-related processes. These metrics serve not only to pinpoint areas for improvement but also to empower inventory managers with informed decision-making capabilities. Thus, ultimately influencing the company’s bottom line positively.

This blog has delved into the top 30 KPIs for inventory managers, categorized into three main dimensions: sales KPIs, receiving/warehouse KPIs, and operational KPIs. By comprehending and strategically leveraging these metrics, inventory managers can navigate the intricate landscape of inventory management. They can streamline processes, elevate customer satisfaction, and contribute substantially to the holistic success of the company.

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Top 10 Reasons For Retail Transformation Failure

Top 10 Reasons for Retail Transformation Failure

Most retailers understand the benefits of digital transformation. They are also good at crafting strategies for such initiatives. However, when it comes to execution and getting results with these initiatives, they struggle. And often result in retail transformation failure. But why?

The short answer is misalignment. Misalignment between strategy and execution. Misalignment between business and IT. Or misalignment between different departments. And these issues run so deep that even experts are likely to miss them. 

Top 10 Reasons for Retail Transformation Failure - List

Also, while departmental initiatives are easier, enterprise-level transformation initiatives require another level of expertise. The expertise in multi-disciplinary and cross-functional initiatives takes years to master. So unless you have done it a hundred times, it’s very likely that the first fewer attempts are likely to fire back. And while you might not fully appreciate the costs of consultants, having a team of advisors is absolutely critical for the success of the digital transformation. So, what are the top reasons for retail transformation failure? 



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10. Uncontrollable Issues

What are the major drivers for these issues? Inability to foresee issues due to the limited experience with retail transformation implementations. The excuse of “flagging” skillset gaps as uncontrollable issues. Limited experience in identifying core issues and creating a mitigation solution using technology or processes. The tendency to ignore uncontrollable issues despite being raised by technical teams and not funding POCs for further research and plan mitigation strategies. 

As their name suggests, these issues are uncontrollable. But with experience, you will get better at spotting them and creating mitigation strategies around them. While they will always be unavoidable, the more time you spend in the strategy and planning phase, the fewer you are likely to encounter during the project and post-implementation phase. 

9. Organizational Change Management

The core drivers for this issue? The tendency to believe that change management is a solution. For? Poor product design and operational performance issues. Inexperience in performing the root cause analysis of the underlying reasons. Trusting change management companies that believe that “change management” is all about the” touchy-feely” part of the transformation. The inability of change management consultants to work with the technical teams.

Organizational change management is often flagged as a symptom of most issues during retail transformation failure. But at times, the trigger for these issues could be completely different. For example, the overengineering of underlying systems or poorly coded interfaces might result in change management issues. Just like most sales performance issues are not always related to positioning and messaging, change management issues are not always related to the training and management aspect of change management. Identifying the root causes of the change management issues requires much deeper business and IT alignment. As well as an equal depth of knowledge in business and technology. Business or technology experts alone would not be enough to resolve these issues. 

8. Inability to Re-engineer Processes (Aligned with the Capabilities of New Architecture)

What are the major drivers of this issue? Not enough experience in architecting business processes tailored to the business model. There is a lack of expertise in balancing usability issues, technical performance issues, and operational process implications. Inability to perform due diligence with the existing process and “perceived differentiators” that typically drive ad-hoc processes and custom solutions. There is a lack of ability to translate to-be vision into the process maps and transactional workflows for everyone to align stakeholders.

Each retail system is designed with certain assumptions in mind. Also, most standard systems are easier to integrate if they all comply with the data model of the enterprise software industry. Any deviations result in the overengineering of interfaces and process functions. This over-engineering further leads to the over-bloatedness of downstream components, resulting in a never-ending spiral. The only way to avoid overengineering is to have good enterprise architectural hygiene implemented throughout the process and systems.

7. Poorly Selected Technologies (Not Designed for Your Business Processes)

What are the root causes of this issue? Following the “checklist” approach for platform selection such as ERP, POS, OMS, and eCommerce.The tendency to follow a “binary” selection process: Choose a system as it is easier to customize or is cloud-native.The inability to perform deep gap analysis and identify the critical success factors that are likely to drive development and customization efforts. The tendency to listen to “experts” who might not have the technical expertise to create solutions for each gap.

Let’s face it. It’s very hard to master the skills that you might not be performing on a daily basis. Also, while the selection process may be perceived as following a checklist, there are always architectural and financial implications for each decision made. And so deep are these implications that you need many years of expertise with implementation – to be able to visualize these issues in your head. It is so deep that even experts might struggle to articulate them. Questioning their judgment typically leads to them conceding with “group-thinking, ” which fires back more than anyone would think. The easiest way to mitigate these issues is to let the experts do the job — without micro-managing them.

6. Poor Master Data Governance

What causes this issue? The inability to understand the fundamentals of the source of authority of each system. A misunderstanding that multiple sources of truth do not require identifying sources of truth. Inability to create a decision tree to resolve conflicts — and reconcile across sources. Inability to understand the implications of sharing master data across systems (and operational implications because of shared master data).

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While most people understand the importance of good governance of master data, they underestimate the effort involved in getting it right. Not only does it require synergies among groups, but the processes and systems must also have the right controls in place. Otherwise, the poor governance of master data might lead to further overengineering of systems and processes. The only way to get the master data right is to have good master data governance processes with control across system boundaries — to ensure its cleanliness.

5. Immature Enterprise Architecture

What are the key variables that drive this lack of maturity? Thinking that enterprise architecture is only relevant to larger companies. Trusting that software packages are the solution to enterprise architecture. Not taking a holistic perspective on the architecture, including operations and finance. A tendency to downplay the importance of business, information, and process architecture.Inability to identify clear process boundaries for each system in the architecture and how that serves each functional component of the enterprise architecture.Over customization of the enterprise software or using too many poorly written bolt-ons.

Even larger companies struggle to adopt good enterprise architecture hygiene because of the perceived overlap between functions and the political and power struggles among groups. However, enterprise architecture is absolutely essential for enterprise-wide initiatives. The lack of good enterprise architecture hygiene often results in the over-bloatedness of departmental processes, which will throw off the master data and enterprise architecture. And sometimes, leading to catastrophic implications.

4. Unrealistic Expectations

The root cause of unrealistic expectations? Underestimating the efforts involved with projects that may lead to retail transformation failure. Asking technology vendors to find ways to “magically” reduce the efforts with the project. Asking your team to deliver 5-month’s worth of work in 2 months without compromises on scope or budget, Setting unrealistic dates without clear alignment from all teams involved.

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The executives and companies do not have enough experience under their belt and have a tendency to underestimate the efforts involved. They often consider shortcuts or push their consultants or IT resources so much that they would have no choice but to take shortcuts. Shortcuts with documentation. Shortcuts with testing. Or shortcuts in producing good-quality code. These issues typically snowball into much bigger disruptions and maintenance backlogs, costing way more than a well-executed and planned implementation will. While there will always be cost-saving opportunities, try to perform a thorough analysis of each cost-saving strategy and its implications.

3. Misalignment in Scope

Not investing enough time in the discovery phase and planning at the surface level. Ignoring the advice from technical vendors despite their recommendations about the complexity of the project. Listening to salespeople with limited implementation experience and who might “lowball” to get a foot in the door. Underestimating the efforts involved with the software development process. Not investing enough time to create comprehensive test scripts and strategies.

Misalignment in scope is typically a symptom of poor planning or underestimating the efforts involved (or the costs) of such initiatives. Asking vendors to quote without a prior relationship will always result in a misalignment in scope. Regardless of their claims, they will always try to lowball in the hope of winning the business. Investing in the discovery and strategy, along with identifying technical and financial risks by doing POCs (during the strategy phase) will help with better scope management.

2. Inability to Work with Experts

No previous experience with retail transformations? Able to hire expensive consultants but only pretend to follow their recommendations? Do you not give consultants enough autonomy to drive initiatives? Not providing them enough resources to drive the initiatives? Are you unable to critically evaluate the skills and decisions made by experts? Not able to separate the signal from the noise? Inability to attract talent that, in turn, attracts more talent to make a winning team?

Working with experts is also an expertise that requires continuous improvement. Unless they have gone through many cycles and are experiencing them on a daily basis, they will not be able to relate with consultants. You need a team of consultants with multi-disciplinary expertise and depth in technology to be able to relate and work with IT resources.

1. Politics and Power Struggle

Misalignment among Individual functions with their expectations of the enterprise processes, data, and architecture? Conflict among functions in losing control of a dataset or process function? Covering up existing systems and investments and not willing to give them up in the new architecture? Are vendors trying to push their IPs in the hope of increasing their deal size? Are consulting companies trying to reduce the use of enterprise software with a pitch to reduce the software licensing fee?

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No force impacts the outcome of retail transformation more than political pressures. And that’s why the skills of the CEO or sponsor are supercritical. Leaders who can read between the lines. Leaders who can separate signal from noise. And leaders who can empower consultants. This is way harder than anyone can ever imagine. 

Final Words

Retail transformation initiatives fail because most companies have a tendency to underestimate the amount of effort required with these initiatives. Failing to invest in the strategy and planning phase, overpowering their consultants, and seeking discounts (and shortcuts). 

The only way to be successful with these initiatives is to respect the process. And plan carefully. Get more expertise under your belt, and the higher chances you have with these transformation initiatives. But until you have that, don’t forget to listen to the experts truly.

FAQs

Top 15 Retail Digital Transformation Trends in 2025

Top 15 Retail Digital Transformation Trends in 2025

2024 turned out to be an unexpectedly challenging year for retailers. Although a rebound was anticipated in the second half, the market’s recovery fell short of expectations. Signs of improvement emerged toward the year’s end, but winter proved to be one of the slowest periods. The period was slowest, primarily influenced by factors such as administrative changes, an extreme cold wave, and broader macroeconomic conditions. Building upon these challenges, uncertainty is expected to continue through 2025. It will continue primarily driven by tariff threats, a slowing U.S. economy, and weakening consumer confidence.

Macroeconomic headwinds won’t be the only obstacles disrupting retailers’ plans—artificial intelligence will also play a significant role in shaping consumer behavior. Consumer traffic is expected to shift toward alternative search platforms like Perplexity and OpenAI, reducing Google’s overall traffic share and pushing retailers to optimize for a broader range of search engines. Additionally, vector-based SEO changes present another challenge, requiring retailers to refine their strategies by focusing on core intent and integrating multimedia assets into their content.

With ongoing uncertainty surrounding tariff threats, retailers will need to retool their supply chains throughout the year. Amid this uncertainty—and the urgency to keep pace with AI—most retail transformation efforts will center on leveraging AI-driven opportunities. These may include replacing legacy systems with AI-enabled solutions or restructuring processes in response to shifting consumer behavior and business processes. Buyers must be strategic in their business cases, prioritizing AI-centric use cases, as missed opportunities could result in lost market share or diminished competitive advantage. Understanding these retail digital transformation trends is crucial for preparing future initiatives. Join us as we explore the top 10 retail digital transformation trends for 2025.

1. AI-Augmented Customer Experience and AI Governance Platforms

In 2025, enterprise software companies will face increasing challenges, compelling them to justify their pricing models. One of the few viable strategies will be integrating AI agents across various retail software categories. These AI agents would help not just as a pricing justification but also as a new revenue stream. These AI agents will initially focus on customer-centric use cases before expanding to outbound applications, such as targeted interactive promotions.

How will AI agent-to-agent orchestration shape the future of retail operations? Can AI governance platforms provide the oversight needed for seamless collaboration between humans and artificial intelligence? As retailers grapple with data silos across merchandising, POS networks, and supply chains, how can cross-functional AI agents unlock meaningful insights without causing disruptions? With AI becoming deeply embedded in workflows, businesses must refine their strategies to ensure security, auditability, and optimal performance. Stay ahead of these transformative trends—download the full Top 15 Retail Digital Transformation Trends in 2025 report now!



The 2025 Digital Transformation Report

Thinking of embarking on a ERP journey and looking for a digital transformation report? Want to learn the best practices of digital transformation? Then, you have come to the right place.

2. Chat-GPT Induced Revised Search Patterns and Consumer Behavior

Generative AI technologies would pave the way for new types of search engines that support multi-modal search, posing a threat to Google’s market dominance. As these new search engines gain market share, Google would be compelled to integrate generative AI into its search processes. 

How will the rise of ChatGPT-driven search impact paid media strategies for retailers? As search engines evolve their monetization models, how can businesses optimize their content to stay visible across both organic and paid channels? With consumer behavior shifting, what adjustments must retailers—both online and offline—make to remain competitive? As discoverability changes for local stores and eCommerce alike, businesses must rethink their digital strategies to stay ahead. Download the full Top 15 Retail Digital Transformation Trends in 2025 report now to uncover key insights and action plans!

3. Expedited Content Generation 

As generative technologies mature and as AI agents become embedded with the core process, content creation time and maintenance would primarily be the responsibility of agents. The agents might be responsible for tailoring the experience, such as changing the content based on weather patterns or locally developing situations. 

How will AI-driven dynamic pricing reshape competition in retail? As autonomous systems track and adjust prices in real time, what strategies can brands adopt to stay ahead? With AI accelerating content creation, how can retailers balance speed with quality to maintain a competitive edge? As these innovations drive efficiency and intensify market competition, businesses must adapt quickly to thrive. Download the full Top 15 Retail Digital Transformation Trends in 2025 report now to explore key insights and strategies!

4. Vector-based SEO Optimization

As Google integrates more generative AI into its search algorithm, SEO will increasingly prioritize vector-based strategies, emphasizing intent detection across various sources, including images and multimedia content.

How can retailers keep their digital presence strong as strategies continue to evolve? With shifting consumer behaviors and algorithm changes, what content and engagement tactics will drive sustained traffic? As competition intensifies, how can brands refine their digital approaches to stay ahead? The future of retail is rapidly changing—download the full Top 15 Retail Digital Transformation Trends in 2025 report now to stay informed.

5. AI-based Personalization Strategies and Targeting

Adopting technologies like DeepFakes marks a new era of personalization, enabling companies to create web-based deepfake experiences that offer consumers immersive interactions similar to trial-room simulations—potentially replacing the Metaverse for these applications.

How will evolving regulations on deepfakes impact the future of personalization in retail? As governments scrutinize AI-generated content, what limitations—or opportunities—might emerge for brands leveraging the Metaverse? Could stricter policies reshape how retailers engage with consumers through personalized experiences? With regulatory shifts on the horizon, businesses must stay ahead of potential changes. Download the full Top 15 Retail Digital Transformation Trends in 2025 report now to explore what’s next!

6. Continued Consolidation of the Enterprise Software Industry

In 2024, enterprise software saw significant consolidation, a trend expected to persist into 2025 as categories become increasingly integrated and overlapping. These shifts will likely impact pricing models and system architecture for retailers.

How can businesses safeguard themselves against the risks of feature phase-outs and product discontinuations after an acquisition? With pricing structures subject to sudden changes, what strategies can retailers adopt to stay agile? Could unexpected upgrades disrupt operations, or can proactive planning turn these shifts into opportunities? As the retail landscape evolves, staying informed is crucial. Download the full Top 15 Retail Digital Transformation Trends in 2025 report now to prepare for what’s ahead!

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7. Continued Adoption of QR Codes

QR code adoption has surged in recent years, becoming a staple across media platforms. Its use is set to expand further in warehouse operations, which currently rely primarily on 2D applications. Meanwhile, brands are leveraging QR codes to create immersive experiences, seamlessly connecting the physical and digital worlds.

How can retailers move beyond traditional training materials and brochures to create truly immersive brand experiences? As omnichannel engagement evolves, what role will interactive and cross-channel innovations play in shaping customer interactions? Can businesses leverage these advancements to build deeper connections and drive loyalty? The future of retail engagement is here—download the full Top 15 Retail Digital Transformation Trends in 2025 report now to stay ahead of the curve!

8. Continued Supply Chain Disruptions

Persistent supply chain disruptions will continue to impact core operations and customer experiences. To navigate these challenges, retailers may need to restructure their supply chain networks, improving resilience and inventory predictability.

How will the overhaul of fulfillment strategies impact the broader retail ecosystem? As businesses rethink their system architecture and business processes, what key challenges and opportunities will arise? Can transformation initiatives in fulfillment lead to more efficient and customer-centric operations? The future of retail fulfillment is rapidly changing—download the full Top 15 Retail Digital Transformation Trends in 2025 report now to uncover actionable insights and strategies!

9. In-store Experiences

In-store experiences will remain a top priority, as physical retail continues to be the primary channel for most businesses. AI is set to transform in-store interactions by enhancing self-service stations and enabling cashier-less experiences.

How can retailers leverage the integration of POS solutions in composable technologies to create seamless omnichannel experiences? With vendors like Salesforce and commercetools offering bundled solutions, how can businesses ensure smooth agent interactions and enhance the overall customer journey? What challenges must be addressed to fully unlock the potential of these integrated technologies? The future of omnichannel retail is evolving—download the full Top 15 Retail Digital Transformation Trends in 2025 report now to explore the key strategies shaping this transformation!

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10. Supply Chain Visibility Platforms and Improved Forecasting

As supply chain platforms merge and consolidate data, connectivity will strengthen, leading to improved forecasting accuracy. Brands that leverage these advancements will enhance their supply chain management, positively impacting their bottom line and driving further digital transformation in retail.

How will the push for greater efficiency impact competition among retailers, particularly in the adoption of supply chain visibility platforms? As larger brands gain a competitive edge, what can smaller businesses do to stay relevant? With ongoing industry consolidation on the horizon, how can retailers adapt to maintain their position in the market? The future of retail supply chains is shifting—download the full Top 15 Retail Digital Transformation Trends in 2025 report now to stay ahead of these crucial developments!

11. Last-mile Traceability

Last-mile traceability, traditionally a weak point in supply chains, is undergoing a major transformation. Industry-wide fragmentation and data gaps have long hindered visibility, but leading players like Blue Yonder and e2open have recently acquired technologies to enhance last-mile tracking.

How will advancements in last-mile technologies reshape consumer expectations in the coming years? As businesses integrate these innovations into their operations, what challenges will arise in meeting growing demands for faster, more efficient delivery? With consolidation in last-mile technologies likely by 2025, how can retailers prepare to stay competitive in this changing landscape? Stay informed on the latest trends—download the full Top 15 Retail Digital Transformation Trends in 2025 report now to gain valuable insights!

12. AI-augmented Products

As AI becomes ubiquitous, it’s no longer confined to major devices but is even embedded in everyday items like toothbrushes. This widespread integration will reshape consumer expectations, positioning AI as the new standard, similar to the transition from mechanical to electrical devices.

How can brands effectively leverage AI-powered products to differentiate themselves in a competitive market? As demand grows for advanced infrastructure and enhanced processing capabilities, what investments will retailers need to make to stay ahead? With the rise of powerful command and control centers, how can businesses ensure they are equipped to handle this technological shift? Stay ahead of the curve—download the full Top 15 Retail Digital Transformation Trends in 2025 report now to discover the key strategies for success!

13. Sustainability

Sustainability may take a backseat compared to previous years, as the new US administration is expected to roll back some of these initiatives. With declining revenue expectations and reduced consumer confidence, the focus on sustainability efforts could further diminish.

How can brands continue to prioritize consumer-driven initiatives while justifying premium pricing in a competitive market? As sustainability becomes a core differentiator, how will businesses adapt their strategies to stay aligned with these values, even in the face of changing policies? With the evolving retail landscape, how can companies balance consumer demand with long-term sustainability goals? Stay ahead of the trends shaping the industry—download the full Top 15 Retail Digital Transformation Trends in 2025 report now for in-depth insights and strategies!

14. Micro-fulfilment

While micro-fulfillment may remain a key trend for larger brands due to its competitive advantage, smaller retailers may hesitate to invest in technology initiatives due to uncertainties surrounding macroeconomic conditions. This could encourage larger brands to double down on such initiatives, using them to differentiate themselves in a slowing economy.

How can retailers effectively modernize their tech stacks to support evolving business models like BOPIS, ROPIS, and curbside pickup? What operational adjustments will be necessary to seamlessly integrate these new approaches into existing workflows? As consumer demand for convenience grows, how can businesses ensure they are fully equipped to capitalize on these opportunities? Stay ahead of the game—download the full Top 15 Retail Digital Transformation Trends in 2025 report now to review these trends in detail!

15. Composable, Omnichannel, and Unified Commerce

While larger brands are expected to invest in composable and unified commerce initiatives, the growth of composable technologies may not match the pace seen in previous years. 

How will the increasing momentum of AI impact brands’ investments in composable technologies? As AI continues to evolve, what shifts in strategy should retailers expect, and how can they balance this with their existing digital transformation initiatives? Could AI’s growth lead to new opportunities that make composable systems less of a priority, or will they coexist? Stay informed on the latest trends shaping the retail industry—download the full Top 15 Retail Digital Transformation Trends in 2025 report now for detailed insights!

Final Words

2024 proved to be an unexpectedly tough year for retailers. As we move into 2025, uncertainty looms, driven by several factors. On top of these macroeconomic hurdles, artificial intelligence is emerging as a significant disruptor, reshaping consumer behavior and pushing retailers to adapt. While the full impact of AI remains unclear, brands must start incorporating it into their digital strategies, which requires laying a strong foundation with solid architecture, data, and process models. For guidance on navigating these trends and building that foundation, it’s worth consulting independent retail experts.

FAQs

Top 10 HCM Software In 2024

Top 10 HCM Software In 2024

HCM software holds a unique position in the architecture. Although some believe ERP should encompass HCM processes, regulatory challenges necessitate a dedicated HCM system. Smaller companies may initially rely on payroll software. However, as they grow, the complexity of HR demands sophisticated HCM solutions to navigate compliance and regulatory issues. Notably, the confidentiality requirements for HR data, encompassing compensation and personal information, pose significant challenges. The challenges are dictated by varying state and country regulations.

There’s a significant overlap between HCM, CRM, and ERP software, given their interconnected nature. Companies with union reporting requirements may need ERP processes embedded with employee data, while those with production scheduling needs require employee data integrated into shop floor processes. Certifications and availability are also crucial, ensuring the allocation of the right skill set for specific jobs.

Selecting an unsuitable HCM software that is not tailored to your industry can impact your enterprise architecture. This list aims to outline the pros and cons of the leading HCM software options available in the market.



The 2025 Digital Transformation Report

Thinking of embarking on a ERP journey and looking for a digital transformation report? Want to learn the best practices of digital transformation? Then, you have come to the right place.

10. UKG Ready

UKG Ready stands out among the top HCM software for SMBs, suitable for global organizations with basic HCM needs. Positioned between smaller solutions like BambooHR and ZohoHR and larger ones like Workday and SuccessFactors, UKG Ready offers a more accessible adoption for smaller organizations. Unlike larger counterparts, it doesn’t require configuring enterprise-level approvals, making it user-friendly. Companies headquartered in the U.S., Canada, Mexico, the U.K., France, the Netherlands, Belgium, New Zealand, and Australia can leverage UKG Ready for employee support in over 85 countries.

However, UKG Ready may not suit larger organizations with specific needs like succession planning, flexible benefits, and intricate compliance reporting requirements.

9. Zoho HCM

Zoho HCM is tailored for SMBs in sectors like IT, media, education, healthcare, and finance, particularly advantageous for those already using other Zoho apps. With a budget-friendly licensing price, it’s accessible for startups and smaller companies, complemented by strong support for DIY usage.

Zoho HCM’s simplified design suits their business model but may not be ideal for industries with intricate reporting or compliance needs. Larger companies with complex benefits management requirements may find it lacking. Additionally, Zoho HCM supports around 20 languages, limiting its global reach compared to UKG Ready.

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8. Infor WFM

Infor WFM is tailored for larger manufacturing organizations with union workers, catering to industries like automotive, aerospace, hospitality, public sector, and healthcare. It addresses specific employee reporting requirements governed by OSHA and other relevant regulatory organizations in specific countries.

Infor WFM, being a relatively costly product, is not an ideal fit for SMBs. It is best suited for larger companies with a minimum revenue of $250 million and a substantial workforce. The solution is particularly advantageous for organizations already utilizing Infor products like Infor LN or M3, as it seamlessly integrates with them. This integration facilitates the embedding of employee data into service and procurement scheduling workflows.

7. Ceridian Dayforce HCM

Ceridian Dayforce HCM is designed for SMB companies in manufacturing, retail, hospitality, the public sector, and healthcare. While it shares similarities with Infor WFM, Dayforce is more tailored for smaller organizations with a significant focus on blue-collar and hourly workers.

The solution lacks advanced features like benefits management, what-if scenarios, and succession planning, making it unsuitable for companies needing intricate approval processes or robust security workflows.

6. ADP Vantage HCM

ADP Vantage provides an integrated suite featuring HR Payroll, Workforce Management, Benefits, Recruiting, and Talent Management. Tailored for large enterprises with 1000+ employees, it is particularly advantageous for those already using ADP for payroll, offering separation of duties and accommodating various management layers.

For smaller companies, setting up and maintaining ADP Vantage can be complex, given the additional overhead of separation of duties. Communication issues among different modules, particularly between benefits management and payroll, can pose challenges for real-time interactions, as reported by our customers.

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5. BambooHR

BambooHR, geared towards SMBs with basic HCM needs, competes closely with ZohoHR. Both target similar industries and startups with smaller HR departments and limited implementation budgets. With a total implementation cost as low as $3-5K, BambooHR provides support directly from Bamboo HR or through one of its partners.

The solution has limited reporting capabilities and may necessitate add-ons for advanced features like time clocks. In contrast, more advanced products such as Ceridian offer these capabilities out-of-the-box.

4. UKG Pro

UKG Pro, the flagship product in the UKG portfolio, caters to mid-large organizations with a need for enterprise workflows, separation of duties, and comprehensive workforce management. It seamlessly integrates with UKG Dimension products for advanced workforce management, positioning itself as a full-suite product akin to Workday, SAP SuccessFactors, and Oracle HCM. With native localization in over 100 countries, it eliminates the need for add-ons or partner-provided functionality to support diverse global requirements.

UKG Pro faces a challenge in its ecosystem with a limited number of available partners for product support, especially when compared to industry counterparts like Workday, SAP SuccessFactors, and Oracle Cloud HCM.

3. Oracle Cloud HCM

Designed for larger enterprises with complex management structures and approval flows, Oracle Cloud HCM is ideal for industries like technology, media, telecommunications, and healthcare. It offers additional advantages for organizations already utilizing other Oracle products, such as Oracle Cloud ERP. 

Despite its strengths, Oracle Cloud HCM presents challenges, particularly with its user interface, which relies on legacy products like Taleo. Smaller companies may find its complex workflows and data setup overwhelming. Moreover, it may not be the optimal choice for industries employing blue-collar workers, emphasizing the importance of considering these factors when evaluating the solution.

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2. Successfactors

Tailored for enterprises, the SuccessFactors HXM suite is an ideal choice for companies utilizing other SAP products, notably SAP S/4 HANA. Boasting support for 43 languages and over 45 localizations, it provides a holistic solution. With a dynamic ecosystem of consultants, it meets the varied requirements of manufacturing and trade-related industries, presenting a compelling option for businesses deeply rooted in the SAP ecosystem.

SAP SuccessFactors seamlessly integrates with other enterprise-grade SAP products like Qualtrics for comprehensive employee experience workflows. However, its extensive capabilities and costs might be overwhelming for smaller companies.

1. Workday

Workday caters to enterprise-level companies requiring intricate management workflows, particularly in complex hire-to-retire and benefits compensation processes. Its strength lies in industries like technology, media, telecom, insurance, and financial services, aligning with sectors where Salesforce is prominent. Workday is frequently deployed alongside Salesforce, FinancialForce, and ServiceNow to address comprehensive IT management and workflow automation needs. A key advantage of Workday is its cloud-native UI and seamless integration with other suite products, including EPM and Financials.

Despite its strengths, Workday Financials is not always a fully matured product and is sometimes overpromoted by its partners, leading to instances of failed implementations. Success with Workday requires careful selection and expertise in enterprise architecture.

Final Words

Given the variations in labor laws across states and countries, selecting and implementing HCM products demands a deeper level of expertise, such as that of independent ERP consultants. HCM workflows are often intricately linked with ERP, MES, and Service Scheduling modules. Consequently, HCM software selection can have wide-ranging implications on the overall enterprise architecture, potentially influencing operational efficiencies.

When incorporating HCM software into your architecture, it’s essential to clearly define roles and responsibilities for each system interfacing with the HCM software. This list aims to assist you in shortlisting potential options that align with your architecture needs.

FAQs

Top 10 Digital Transformation Roles

Top 10 Digital Transformation Roles

Looking for an ERP consultant who might be able to answer every question you might have? Well, unfortunately, just like different skill sets exist in a house construction project, ERP projects are no different with their need for digital transformation roles and skill sets. In fact, at a much bigger scale. Also, the more components you have in your architecture, the more skillsets you might require. Because the underlying technologies may be different, and they require years of training and specialization – to hit the ground running from day one, as that would be the expectation from ERP consultants.

Additionally, their educational backgrounds vary. The person who studied Supply Chain is likely to be deeper in the Supply Chain role. The same could apply to accounting and sales processes as well. A weaker chain (or an inexperienced resource) might slow down the whole project as they would need to be coached at every step of the way. Think of coaching basic ERP concepts such as the difference between a receipt and a voucher – and their implications on the process if interchanged. Their decision-making might not be sound either, which might have catastrophic consequences for the project.

Top 10 Digital Transformation Roles - List

So, understanding the importance of each of the digital transformation roles is critical for the success of your digital transformation initiatives. Most digital transformation initiatives fail because of a missing skillset. Or assigning unqualified resources to crucial positions. This is especially important for key cross-functional roles such as project manager or sponsor. These roles are typically more critical than the others, such as subject-matter experts. This list will help you understand the different digital transformation roles that might be required for your unique project.



The 2025 Digital Transformation Report

Thinking of embarking on a ERP journey and looking for a digital transformation report? Want to learn the best practices of digital transformation? Then, you have come to the right place.

10. Change Management Consultant

The change management consultant drives the entire change management process (and is among one of the most critical digital transformation roles). It starts with the identification of change, creating a business case to justify the change, exploring several change initiatives, and finally, implementing and monitoring changes. Depending on your budget, you might hire a dedicated change consultant or work with an independent ERP consultant. The independent consultants might bundle change management offerings along with their ERP selection, implementation, and integration expertise. 

Irrespective of the approach, change management is absolutely essential for the success of your technology initiatives. The technical vendors (and your internal teams) will struggle with change management due to the “power struggle.” So an external change management consultant is recommended. Depending upon the structure of your organization (and the scope of this role), you might need up to 20-25% of their time allocated to the project. With more involvement during the pre-selection phase, as well as the training phase.

9. Best-of-breed Apps and Add-on Experts

The role of best-of-breed apps and add-on experts is to provide the functional and technical expertise of these add-on products. Most ERP consultants are unlikely to have depth with each add-on or application. 

So you might need at least part-time resources that are familiar with these apps. The more apps you have in your architecture, the more skill sets you might require. And the more part-time resources you are likely to have as part of your project, the harder the scheduling will be, driving the overall costs of the project. Depending upon the structure of your organization (and the scope of this role), you might need a couple of hrs of their time as and when needed. Since these resources could be a true bottleneck to the project planning, you might want to pre-allocate some of their capacity. Or identify areas where their input might be required early in the process to ensure that they are not a showstopper for the project.

8. ERP Integration Consultants

Most ERP applications are huge in size and have thousands of tables and modules. The traditional ERP consultants are divided into two streams: functional and technical. ERP technical consultants specialize in Windows and proprietary database programming for that application. Also, traditional ERP applications were not service-oriented architecture-based. So, ERP consultants didn’t have as strong integration skills. The integration consultants specialize in API integrations, enterprise integration patterns, master data governance, and enterprise architecture

If you have multiple applications in your architecture, you will need specialized ERP integration consultants. Depending upon the complexity of your architecture and integration requirements, you might need part-time or full-time integration consultants. The integration consultants might also require time from ERP technical or functional consultants – to get help on cross-functional testing (as they might not be as deep functionally with each application in the architecture). So their availability can’t be the bottleneck, similar to other cross-functional roles mentioned below.

7. ERP Technical Consultants

ERP technical consultants are the technical experts of specific applications. Each product may have its own technical specialist. For example, technical consultants who focus on NetSuite might not have experience with Oracle Fusion Cloud. Or vice versa. The technical consultants are also extremely weak in their functional knowledge. And they can’t act as a functional consultant due to their limited knowledge. Their educational background is in software engineering, while the ERP functional consultants are likely to have an accounting, industrial engineering, supply chain, or mechanical engineering degree. 

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Even among technical consultants, there might be several skill sets, such as a report writer, form designer, DBA, or data migration consultants. They each have different expertise and skill sets. Depending upon the customizations expected, the need for technical consultants might vary. Heavier customization would typically require a higher allocation of technical consultants. However, technical consultants might not be required for the entire duration of the project. Their need would be more critical during the development phase. Once the customizations stabilize, the functional consultants should be able to handle the project – without their help.

6. ERP Functional Consultants

ERP functional consultants specialize in specific functional areas. The larger the products, the more complex the functional processes are likely to be. And the more consultants you are likely to need. For example, Smaller systems such as NetSuite or Acumatica may require only one functional consultant. Systems such as SAP S/4 HANA, Oracle ERP Cloud, and Microsoft Dynamics F&O, on the other hand, may require several functional consultants with a specialization in each functional area, such as accounting, supply chain, manufacturing, sales, etc.

Depending upon the complexity of your project, you might need full-time or part-time functional consultants – to test the configurations and resolve functional issues. Their role will also be to assist the principal functional/technical consultant (and project manager) with research and recommendations. Their role would be relevant during the implementation phase, with minimal involvement during the pre-selection phase.

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5. Vendor- and Solution-agnostic ERP Consultant/Enterprise Architect/Principal Functional Consultant

Just like you need architecture for your home or kitchen, you also need for your software and IT applications. Architecture is a blueprint that clearly describes the boundaries of each system and its role in enterprise architecture. It also describes the interaction flows, with a clear agreement between data producers and custodians. Finally, it defines the model for reconciliation between different systems – should there be a conflict among systems.

Most teams and vendors are likely to create architecture from their perspective. And this often results in application silos, duplication of efforts, overengineering of components, and data issues. This one is perhaps among the most critical digital transformation roles for your project. Some independent ERP consultants might be able to include this role along with their change management expertise. However, an external consultant is recommended for this role. Depending upon the complexity of your architecture, you might need at least a part-time resource who acts as the advisor or oversees the overall process. This role is the longest-serving role of the ERP project, starting from the beginning of the project to the post-implementation phase.

4. Internal Subject Matter Experts

These subject matter experts should be the focus of your implementations. Why? Because they need to drive the training and evangelize the change for their internal teams. It’s critical that they appreciate and embrace the new platform. These are your internal operational users (such as supply chain managers, ops managers, and sales managers) who have the most depth in the business processes. They provide crucial details that strategic business process owners need to make key decisions. 

You need to allocate at least 10-20% of their time for the entire project. And involve them during the selection, process re-engineering, solution design, UAT, and training. 

3. Internal Business Process Owners

These are your business processes executives such as VP of Sales, VP of Ops, VP of Engineering, VP of Supply Chain, and VP of Finance who are responsible for making crucial decisions for their respective functions. 

They work in conjunction with subject matter experts and make decisions with a strategic perspective in mind. You will need their few hours allocated every week to be part of weekly demos and monthly steering committee meetings, along with any detailed meetings that may require their input for the to-be state.

2. ERP Project Manager

The ERP project manager is perhaps the second most critical role in your transformation. And ideally must be served by controllers, VP of Finance, CFOs, and sometimes by the CEOs for smaller organizations. They might hire a project coordinator to hand off some of the operational responsibilities if they are too busy with their day jobs. 

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This person is responsible for driving the project and keeping the project under budget and on time. This person must be comfortable negotiating with business process owners in the event of a conflict among different functions. Depending upon the size of the organization, allocate either full-time or 50% to ensure he/she is not the bottleneck for the project.

1. ERP Sponsor

The ERP sponsor is either the CFO, COO, or CEO, depending upon the size of the organization. The role of the sponsor is to set the vision for the project, provide resources, set KPIs to measure success, and help business process owners make key strategic decisions. 

Their role is not to make decisions for them. But to ensure that the decisions are consistent with the original vision and the interests of all functions are equally represented in the architecture. The ERP sponsor must participate in the monthly steering committee meetings and will need a few hours of their time each month. 

Final Words

Building an ERP project team is an art and science, with the expertise to be able to foresee showstoppers before it’s too late. The issues could be related to the team or technology. They each impact the cost and scheduling of the project.

While you will get better with your team-building expertise and experience, don’t underestimate the importance of any of the roles mentioned on this list. The primary reason why most organizations struggle with digital transformation initiatives is that they underestimate the effort involved with these initiatives – and try to “outsmart” the process, which fires back more often than not. So be really informed with each of your decisions – as you build your core project team that is capable of delivering on your vision.

FAQs

Top 10 Recommendations for Digital Transformation in 2023

Top 10 Recommendations for Digital Transformation

Who would not like to find the “secret” recommendations for digital transformation? Unfortunately, with enterprise-wide transformation projects, there is no checklist that can be followed. These projects require careful preparation and alignment of several areas. And they all, collectively, drive the success of your digital transformation projects. 

Also, with enterprise transformation projects, technology alone can’t solve business issues for you. You will need to align the compensation structure along with KPIs and enterprise architecture. Also, even if you have invested in substantial efforts with your pre-selection and business process reengineering, things might fall off during the implementation phase unless you have controls in place for code, master data, and architecture review (and compliance).

Top 10 Recommendations For Digital Transformation - List

Finally, most departments typically try to pull the architecture in their direction. This often results in the “loudest” departments being more represented in the architecture. Implications? Both overengineering and under-engineering issues will cause a disjointed experience for users. And they might end up with siloed applications or spreadsheets – defeating the overarching purpose of transformation initiatives. Following these recommendations for digital transformation will set you up for a successful transformation project.



The 2025 Digital Transformation Report

Thinking of embarking on a ERP journey and looking for a digital transformation report? Want to learn the best practices of digital transformation? Then, you have come to the right place.

1. Reassess Your Current Architecture and Systems

People often forget that your architecture is more important with enterprise-grade transformations than the technologies used. While it might appear promising at the surface, new software very rarely would solve your business problems. But why? Because unless there is a clear alignment in current gaps and process changes, the new system might not be as effective. It might even cause disruptions to your current operational processes if not planned well. 

Your chances of success will be higher if you redefine a vendor-agnostic architecture tailored to current operational limitations. First, improvement opportunities with the current architecture were identified. Then, only if it makes sense, replace a system where it’s a clear misfit based on your business model and growth ambitions. Assessing your architecture requires deep subject matter expertise with your systems, processes, and data – in order to perform an informed assessment. This assessment helps understand if the changes would make sense for your architecture (and at the stage of your business).

2. Centralized Transformation, Change, and Budget Management

Due to the lack of perceived short-term benefits (and risks for business process leaders), enterprise transformation initiatives typically take the backseat. So what’s the solution? Form a centralized digital transformation team and allocate a corporate budget for enterprise-wide transformation. 

What else? Identify change opportunities that impact your current systems and processes. Manage them centrally. And Define the blueprint for each changeset and assess its impact. Anything else? Yes, prioritize them and design phases including release strategy, And then execute them based on feasibility. Recommendations for digital transformation such as this help your vision take the front seat and resolve conflicts easily.

3. Compensation and KPI design

Have KPIs that are not only departmental. However, they should be aligned with the strategic priorities as well. Most corporations focus on short-term results. And that comes at the expense of the lack of interest in long-term strategic investment and initiatives such as enterprise-wide transformation

Impact of the short-term mindset? It results in duplicated efforts across departments and information silos. These silos are typically counterproductive for the overall success and financial health of the organization.

4. Don’t Ask Your Technology Vendors to Define Your Enterprise Architecture

Your enterprise architecture is essentially your business model. While technology vendors such as SAP or Oracle and their resellers might provide great technical capabilities, they are experts at tools in their portfolio. Their role should be limited to defining system architecture once the other architecture has been well-defined. 

So, what are these other architectural pieces? Business, process, and data architecture. And they all must be designed in a technology- and vendor-agnostic fashion. Who can help with this design? Qualified consultants with multi-system and multi-ERP expertise are better positioned to offer recommendations for digital transformation architectural components and their interactions.

5. Invest in Pre-selection Phase

The software development lifecycle requires you to go through the four critical phases of software implementation. Namely, requirement, design, test, and implementation. While buying enterprise software can save you a ton of effort and risk, these phases are equally relevant even for enterprise software implementation. Sometimes, even more so. 

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The pre-selection phase identifies requirements and process states. It also provides visibility into the as-is and to-be workflows for each department. Then it helps focus on the right critical success factors along with identifying gaps and development efforts required.

6. Get help from Independent ERP and Digital Transformation Consultants

Most executives go through 3-5 digital transformation initiatives in their careers. So designing the state of the system and processes based on this limited experience would not provide enough data and sample size to learn the architectural best practices. And forecast the possibility of each decision. 

The independent ERP and digital transformation consultants work with many different businesses. And they have already seen the mistakes that you are likely to make with your next transformation. Are consultants too expensive? Hire them at least to vet your plans and mentorship if you are on a tight budget.

7. Don’t Let Developers/IT Managers or Functional Subject Matter Experts Design the Architecture

Designing an enterprise system is similar to engineering functions in manufacturing. How so? The skill set that might be good with operational execution might not be the best for strategic and engineering design. Also, the developers and IT managers typically don’t have the visibility and business background to be able to negotiate process changes with functional stakeholders. 

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The same applies to functional leaders. While they might know a lot from the business perspective, the technical perspective is equally important in assessing performance and process issues due to poorly coded and integrated processes. You need someone who has a deep background in designing enterprise-grade systems, along with deep business expertise and education

8. Try to Reduce the Amount of Code You Own

With custom software, you might own 100% of the code, whereas with an ERP implementation, you might own roughly 30%. This might include any customizations, home-grown integrations, or proprietary systems. While software development might appear cheaper on its surface, owning and maintaining code over time requires economies of scale. So unless the custom code is part of your commercial offering, owning it will always be more expensive. 

So are there any components that are better suited for internal ownership? Yes, the components that change frequently such as EDI integration. Or the ones that may require substantial manual inputs from business users during the processing of transactions. The rest of the components can easily be bought at a much cheaper price from enterprise software vendors.

9. Invest in Master Data Governance

Most organizations end up reimplementing the same ERP system at least 2-3 times even within 5-10 years of the upgrade cycle. Most times it’s the mismanagement of master data that is the culprit. Poor master data management often leads to ad-hoc processes, adoption issues, and the need for external systems. 

The successful management of master data requires clearly defined roles and responsibilities for each system. And functions controlling the data and its interaction flow. It also requires forming a centralized function responsible for designing and maintaining master data compliance. 

10. Be ready to “Kill Your Darlings”

Fragmented and siloed operations often result in proprietary applications. These applications might make sense in a siloed and fragmented architecture. But not in the context of enterprise architecture

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The legacy and proprietary applications might drive the customizations and additional unnecessary integration flows to accommodate their shortcomings. It might be cheaper to replace these proprietary systems and use components that might be pre-integrated with the new solution.

Final Words

There are no secrets to digital transformation. It’s the structured approach along with the alignment that makes or breaks ERP implementation. With the increased number of channels driven by customer experience, the importance of architecture can’t be underestimated.

The digital transformation initiatives were never meant to be this difficult. But they do require expertise and thoughtful execution. Also, cultural and process changes have a direct impact on digital transformation initiatives. By following these recommendations, you will be set up for success with your digital transformation initiatives.

FAQs

Top 15 Reasons For Digital Transformation Failure

Top 15 Reasons for Digital Transformation Failure

Most executives are afraid of digital transformation. And I don’t blame them–with the amount of undertaking required for such projects. Not to mention that it took a long time for companies to understand – that digital transformation projects are not meant to be technology projects (The initiatives that developers can code in their backyard. The ones that can provide a crystal ball that can solve all your business performance issues). In reality, digital transformation failure typically has more impact on your businesses than most other disruptions (Unless it’s a full nuclear war). So why are some projects more successful than others?

There are millions of variables that could be responsible for failure. Team. Technologies. Vendors. Project managers. Change Management. Also, with so many variables involved, everyone is likely to have their own theories. There is no clear consensus, which makes it confusing for first-time buyers. While it’s much harder to find why a specific digital transformation project may have failed, it’s much easier to analyze the successful ones. One thing that successful teams do differently is that they don’t underestimate the efforts involved with these projects. 

Top 15 Reasons for Digital Transformation Failure - Light

That’s probably the reason why the larger companies with multiple ERP implementations under their belt are likely to be more successful than the smaller companies. There are smaller companies that are likely to be successful as well. However, in their case, the executives must have experience leading multiple ERP implementations at larger companies. While this is one factor, there are more layers to what makes them successful (as per our study done with more than 200 executives suggests). Excited to review the results?

1. Misalignement in scope 

Misalignment in scope is perhaps the #1 reason for digital transformation project failure. Some people might blame the “invisibility” aspect of software development – to claim that there will always be surprises with software implementation. Also, there is a common misconception that there is no point in planning if there are going to be surprises anyway. Following this approach is an “extreme” thinking mindset where you don’t prepare for an exam – just because there might be a chance of failure.

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Software implementation projects require the same amount of engineering processes. As much as manufacturing or construction. Sure, there have been advancements in methodologies – such as agile – to uncover risks earlier. However, the fundamentals of software engineering still apply. They require careful analysis and design by qualified ERP consultants (the consultants that regularly implement for various industries and business processes).

Also, unfortunately, analyzing at “100K-foot” levels (the mindset that going too deep into technical analysis may be a waste of time) approaches aren’t good enough to be successful with these projects. It’s a careful balance of high and low-level needs. A balance that will help you find the scope with an iterative process and a scope that will likely not have any misalignments. Or surprises (Don’t we like surprises?).

2. Unrealistic Expectations

The only reason why unrealistic expectations lead to ERP implementation failure is to underestimate the amount of effort required. In fact, unrealistic expectations and misalignment in scope are so interdependent that they could be each other’s cause (Wait, what? Have I confused you enough yet?).

The root cause for unrealistic expectations is the “mindset” that maybe there is an easier way. Maybe the “consulting companies” are in the business of overcharging their customers. Maybe consultants have a tendency to overcomplicate things so they can make more money. While, as with any profession, there might be some bad apples out there, the issue is typically with the companies who don’t have enough experience under their belt in leading digital transformation initiatives.

The best way to mitigate such issues is to be patient with the process and do as much research as possible to understand the core issues. Also, recommended is not ignoring the advice of your consultants. The more implementation you have under your belt, the more conservative you will be with these projects. And the higher chances you will have of success with such projects. The only way to succeed is to be realistic (and extremely conservative) with these projects.



The 2025 Digital Transformation Report

Thinking of embarking on a ERP journey and looking for a digital transformation report? Want to learn the best practices of digital transformation? Then, you have come to the right place.

3. Inability to re-engineer processes (aligned with the capabilities of new system architecture)

Constructing a house based on how your old house appears today is likely to result in the same “old” house – with not much improvement (Isn’t that what we all want? The constructive ways of wasting our money? For all practical purposes, no!). Constructing an improved house requires you to have a deep reflection on the old house as well as the root cause of each issue you had in the old house. Along with the “mental model” (I prefer a blueprint on a piece of paper) of the new house based on your new needs. This task is way harder than you would think. 

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Being successful with it would require a solid knowledge of several different ERP systems and implementation experience in several industries. So, you have enough data points to identify the right model that will be successful, given the constraints of this new house. Without business process reengineering, companies mistakenly assume “old and broken” processes as their needs. And hand it over as requirements to the technical teams. 

Given the constraints, the technical team might spend months customizing these needs. And even after successful technical implementation, they might never work for users as they might deviate from the system’s optimal state. Skipping the crucial step of business process reengineering results in ERP implementation failure. Along with adoption and change management issues due to the limited understanding of the rationale for change.

4. Over-customization of the software

Most companies with limited experience with ERP implementation have a tendency to underestimate the effort involved in customizing software. The customization not only results in the core system’s sub-optimal performance. But it also causes user adoption issues due to the alteration of systems’ natural state.

Also, most organizations that may have promoted their developers to IT operations managers too early to a CIO role are likely to customize the software heavily (Also, they hate dollar conversations, which is perhaps the bread and butter for a CFO) The business rules in ERP are so nested that even if you implemented a feature successfully (for your own use case), it’s likely to break for other departments.

So, customization of software will always have a much higher chance of implementation failure. The best strategy to save an ERP implementation because of over-customization is to perform a thorough gap analysis during the selection and get recommendations from implementation architects in terms of the effort involved – in implementing each gap. If the effort seems too high, most likely, you have selected the wrong software. Or your process needs to be simplified further (You also have the option to pray. They always work with digital transformation). Thorough scrutiny and deep probing of each gap will help you understand that you are customizing only when it’s absolutely essential.

5. Usage of too many poorly written bolt-ons (impacting operational performance)

Most systems’ design assumes their natural state for optimal performance. While they all might allow customization, the system may have never been tested with the overlapping boundaries of add-ons. The add-ons might also be poorly written – and might cause performance implications.

There is also a misconception that no-code technologies can help you integrate anything and everything. Yes, that is true. But when it comes to mapping data flows and identifying sources of authority, the fewer variables you have in your model, the higher chances you would have with your digital transformation initiatives. (You want one thief to steal your money. So you kind of know who stole what)

Using too many add-ons is a major factor in digital transformation failure. This is due to the increased number of variables that are controlled by multiple vendors, their technologies, and release cycles. Having too many add-ons is a clear red flag that there might be better options out there. And a factor that you should watch closely while signing your software contract.

 6. Organizational change management

Underestimating the importance of change management results in digital transformation failure. But change management is typically the first symptom (Like a fever is an expression of inner rage) that you might notice regardless of the underlying issues that might be driving poor adoption. For example, change management issues could be a result of poor training, suboptimal system design, and workflows – or misfit technical systems. 

“Business consultants” with very little background in formal software engineering have a tendency to believe that you can solve all change management issues with superior training. Well, it’s almost like saying that you can solve all sales performance issues with the right “mindset.” Can you?

Sure, “mindset” and “training” play a huge role in change management. But it’s not just the training that is responsible for the success of digital transformation initiatives. It’s the synergy of systems, technologies, design, processes, and motivations that make digital transformation initiatives successful. But the most important factor for effective change management would always be the ability of change management consultants to work with the technical teams – to ensure that there is no misalignment in strategy and execution.

 7. Lack of maturity of enterprise architecture

The lack of maturity in enterprise architecture is a leading cause of digital transformation failure. Most SMB companies don’t even understand the number of components that might be included as part of the software contract. Just like manufacturing, a critical part can halt your product line, and a weak component of your “software BOM” could lead to digital transformation failure.

Irrespective of whether you buy or build – or how many ever add-ons you have in your architecture – enterprise architecture is extremely critical. The enterprise architecture encompasses four different perspectives: 1) business architecture 2) process architecture 3) data architecture 4) system architecture. 

When most companies think of enterprise architecture, they see it as a “technical” concept. But just like an org chart is to people, enterprise architecture is to systems. And the success of your enterprise architecture relies on having clear boundaries of systems and processes. Because they each play a role in defining cross-functional processes So not having a clearly defined enterprise architecture is the surefire way of failing your digital transformation initiatives.

 8. Poor governance of master data

Master data forms the foundation of your enterprise architecture. Without having a clear interaction model of each dataset, the systems are likely to have duplicated data in multiple systems. The inefficiencies caused by duplicate data and data silos lead to more fragmented systems. Ultimately causing even more data silos. Tracing data dependencies in your enterprise architecture might feel like a confused mouse in a maze.

Even developers and technical architects struggle to understand the concept of sources of truth. The most common misconception is about the multiple sources of truth. Some people believe that multiple sources of truth mean keeping duplicate data in multiple systems. Sure, are there any systems that can be implemented by completely decoupling data dependencies? Yes. But is that architecture going to be appropriate for every single dataset? Probably not. And most certainly not for the architecture containing financial systems and processes.

Implementing event-driven architecture with completely decoupled datasets works when the reliability of data is not as important a concern. Think of social media messages or error logs published by remote devices. What’s a big deal if we might lose an error or social media message? No big deal right? But with financial data where the books need to be reconciled to pennies, the reliability of data is extremely critical. And the data architecture that allows you a high degree of relatability and traceability is a crucial requirement.

 9. System selection gone wrong

Selecting appropriate systems requires you to have updated knowledge of architectural patterns – and several enterprise software categories, including ERP, HCM, CRM, and eCommerce. The software systems available in the market have extremely overlapping boundaries – with substantial duplication in code bases. And this is only going to get worse! Also, it is equally critical to have profound expertise and advanced knowledge of your industry and business model.

Without a comprehensive knowledge of systems and processes, your gap analysis is likely to miss critical gaps that command the highest amount of dollars — and lead to ERP implementation failure. Also, prior to investing in technology, you need to invest in defining the other three legs of the stool: 1) business architecture 2) process architecture 3) data architecture. Selecting a poorly fit system will lead to over-bloating of processes and systems, resulting in serious adoption issues. Don’t sign a software contract without performing an exhaustive search of all systems available in the market.

 10. Past results = Future success (With digital transformation initiatives)

You might never be proud of the first home that you bought. As you develop deeper recognition of your own needs, you are likely to do a lot more planning and “sketching” with your next purchase. The same principles apply to digital transformation. First-time executives are likely to be most optimistic about finding “cheaper” and “smarter” approaches to digital transformation (unfortunately, poker strategies don’t work very well with digital transformation initiatives). 

As you implement more systems, the deeper will be your analysis. And more conservative will be your approach. The conservative approach to system design and planning leads to digital transformation success. So make sure you don’t cut corners in hiring the right expertise to lead your digital transformation initiatives.

 11. Ability to work with technology vendors

Just like an engineer must be able to connect and relate with your shop floor workers, your ERP core team must be able to connect and relate with your developers and technical consultants. This relatability requires you to speak their language in the format they understand (and with digital transformation implementation, God will not translate for you). 

Not listening to their concerns or ignoring their advice with the attitude of “too much into weeds” will lead to ignoring critical issues that might have disastrous consequences on your enterprise architecture. They also require translating business vision and priorities into technical architectural components that will help them connect the dots. Several years of experience working with technology vendors helps in building the right rapport with technical teams – and leads to digital transformation success. 

 12. Poorly written test scripts (and the missing framework for test compliance)

Writing good test scripts takes years of practice. With ERP systems, it’s even harder. Because you need to segment the functionality that is pre-tested and provided by OEMs – from your custom configurations and customizations. To do this, you need to have a deep understanding of the core ERP functionality. And The more lines of code you own – the more testing you need (like the more money you own, the more stress you will have).

The main issues with enterprise-grade systems are data dependencies and the length of enterprise transactions. That makes documenting and tracking test cases and results much more difficult. It takes years of practice for ERP testers to identify the right test scripts. That will help uncover critical issues early in the process. And avoid showstoppers later in the release cycle. The showstoppers that typically lead to digital transformation nightmares.

 13. Uncontrollable issues

Because of the “invisibility” issue of software implementations, you will always find uncontrollable issues. However, it is the thorough planning and early detection of critical technical and process issues that help minimize uncontrollable issues. It is also the research that has gone into each issue to minimize the impact on time and budget.

But sometimes, finding a fine balance between the time required to perform research and the budgetary implications of showstoppers is key. Investing too much time in issues that might never surface may be a pure waste of time and resources. This is why consultants who have deep experience in executing large programs are better equipped to identify these issues much earlier in the process – and save digital transformation nightmares.

 14. Not having a dedicated internal skilled project manager

The most challenging part of a digital transformation project is the missing cross-functional link. Typically, in SMB organizations, the CEO has the most cross-functional understanding. And the only person who is qualified to negotiate with each department in executing or organization’s vision. The problem may be more difficult with organizations with multiple subsidiaries. 

And unfortunately, the CEO very rarely has time to get into the “weeds” of the project (who cares for a neglected weed anyways?). Or mediate conversations when there is a conflict among functional or BU leaders. This is where the project mangers’ role is absolutely critical for the success of the project. 

The project manager must have several ERP implementations under his/her belt and have a formal educational background in business or supply chain. Also, one of the most critical skills of a project manager is to be unbiased (except when it comes to preference for their coffee) and spend time working closely with executive teams. Hiring an intern or a “generalist” project manager with no formal background in Supply Chain and software engineering is a sure recipe for disaster.

 15. Treating digital transformation projects as a technical implementation

While the major component of digital transformation initiatives is technology, it alone can’t solve all your problems (with solitude, it’s independence; with digital transformation, it’s interdependence). It has to be the synergy of processes, data, organizational structure, compensation plans, and systems. 

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Treating your digital transformation project as a technical project typically leads to over-customization of workflows, overengineering of processes, and data siloes. They all lead to poor adoption – and, ultimately, digital transformation failure. Involving your business users from day one through the process of business process re-engineering will help them understand the technical challenges and articulate their needs in a technically feasible manner. This will also help forecast the challenges they might expect when they are live on a system.

Final Words

There are several factors that could lead to digital transformation failure. It’s never one vendor. Or a system. But one surefire way to fail your digital transformation would be – to underestimate the amount of effort involved with digital transformation and ignore the pre-selection phase. This sets the tone for how badly the digital transformation initiative will fire back. Because they always fire back unless carefully planned.

Digital transformation initiatives are like going for heart surgery. The first time will always be the most painful. As you get used to surgeries — and how to mentally prepare for the surprises with each one – hopefully, you won’t be as afraid with your next surgery.

FAQs

Top 15 Digital Transformation Trends in 2025

Top 15 Digital Transformation Trends in 2025

2024 turned out to be another slower year, following the trend of previous years. While there were hopes for a boost in the second half of the year, most companies remained cautious. They were cautious due to uncertainties surrounding the U.S. elections, ongoing geopolitical conflicts, and macroeconomic challenges. Despite some optimism that the new administration would be more business-friendly, the uncertainty will persist through 2025. Uncertainty is primarily due to tariff disputes and geopolitical tensions. With this outlook, most CFOs will be conservative with budgets for initiatives with uncertain short-term returns.

One promising factor expected to drive the economy is the ongoing investment in AI technologies. Many tech companies have significantly increased their spending on AI in hopes of boosting product prices and maintaining market share. These advancements, as a result, will transform interaction models for enterprise applications, improving lead and cycle times for most commercial transactions. The improved lead and cycle times, consequently, would offer a significant competitive edge for companies. Ultimately, this trend is likely to accelerate the replacement of legacy systems, making them AI-ready and driving digital transformation initiatives.

While AI’s broader influence is set to greatly impact the enterprise software market, policy changes associated with the potential implications of AI technologies may lead to stricter reporting requirements. These reporting requirements would affect not only tech providers but also other industries. This could result in higher financial and compliance costs, presenting opportunities for enterprise software vendors. Despite these challenges, expect a positive shift in 2025 if market conditions improve in the second half of the year. On the other hand, with the uncertainty surrounding tariffs and policy decisions, 2025 may be just as slow as 2024. Regardless of the outcome, these trends are likely to shape digital transformation initiatives and the enterprise software market.



The 2025 Digital Transformation Report

Thinking of embarking on a ERP journey and looking for a digital transformation report? Want to learn the best practices of digital transformation? Then, you have come to the right place.

1. AI-Augmented Agents and AI Governance Platforms

Throughout 2025, enterprise software companies will face mounting pressure to justify their pricing. The most immediate opportunities for value creation and revenue generation will likely surface from AI agents integrated into various software categories. These agents will power use cases such as customer service and “generative insights” for complex systems.

As AI agents become increasingly proficient at specialized tasks, how will businesses leverage agent-to-agent orchestration engines to enable smooth collaboration between AI and humans? What impact will the rise of fully autonomous workflows have on business operations, and how can organizations ensure they remain ahead of these advancements? Moreover, with evolving policies and regulations, how will new AI governance platforms emerge, and how can businesses navigate these changes? To gain insights into how AI is shaping the future of business, download the full top 15 digital transformation trends for 2025 report now.

2. Chat-GPT Induced Revised Search Patterns and Consumer Behavior

ChatGPT could give rise to a new wave of search engines with multi-modal capabilities, posing a threat to Google’s market dominance. As these emerging competitors gain traction, Google would be compelled to integrate generative AI into its search workflows. This shift would also disrupt paid media as search engines explore new monetization strategies centered around ChatGPT-driven interactions.

As consumer behavior evolves with the rise of AI-driven search engines, how should businesses adjust their content strategies to balance both organic and paid visibility? What role will these shifts play in transforming business processes and influencing the future of enterprise software? To uncover more about how these changes will impact your organization in 2025, download the full report on the top 15 digital transformation trends now.

3. Continued Consolidation of the Enterprise Software Industry

The consolidation of enterprise software categories accelerated in 2024 and is expected to continue in 2025. This consolidation would lead to broader, more overlapping product offerings. More confusion! A trend that will drive significant pricing and architectural shifts for customers. Depending on the acquirer’s strategy, certain features may be phased out, or entire products may be discontinued.

With the ongoing changes in the enterprise software landscape, how can businesses prepare for unexpected pricing adjustments that might trigger unplanned upgrade projects? Think surprise bills! What steps should organizations take to mitigate potential disruptions and ensure smooth transitions? To stay ahead of these trends and better navigate the challenges of 2025, download the full report on the top 15 digital transformation trends now.

4. Cloud/Saas Expense Reduction and Saas Licensing Price Pressure

As businesses grapple with cash constraints, many will look to cut costs by optimizing their SaaS spending. They would also reduce costs by eliminating unused software. Shelfware! In response to these cost-cutting measures—and amid a challenging purchasing environment—software vendors are likely to raise prices. We’ve already seen this trend with platforms like Smartsheet and ActiveCampaign, where small pricing adjustments significantly increase overall customer costs.

As private equity acquisitions continue to influence the market, how should businesses prepare for ongoing pricing shifts that are expected to persist into 2025? What strategies can organizations implement to manage these changes and maintain budget control? To learn more about the trends shaping pricing strategies and digital transformation in 2025, download the full report on the top 15 digital transformation trends now.

5. Surge in M&A Activities and Deal Flow

With interest rate cuts and changes in the U.S. administration, M&A activity is expected to accelerate in 2025. Since M&A trends closely align with ERP and digital transformation initiatives, the digital transformation sector is likely to see increased deal activity.

With a slightly improved outlook for 2025, how will software vendors allocate resources to R&D and innovation to stay competitive in an evolving market? What impact will this shift have on the development of new solutions and the digital transformation landscape? To gain a deeper understanding of these trends and their potential effects, download the full report on the top 15 digital transformation trends in 2025 now.

6. Continued Reallocation of Skill Sets and Their Impact on Business Processes

AI is rendering several skill sets obsolete, a trend that will persist in 2025 as its effectiveness across various use cases becomes clearer. At the same time, the rise of AI governance platforms and AI agents will create demand for new skills.

How will the ongoing shifts in technology and business strategies reshape traditional business processes, requiring the reconfiguration of business process software and driving architectural changes? What new software categories are likely to emerge as a result of these transformations? To explore these insights and stay ahead of the curve, download the full report on the top 15 digital transformation trends in 2025 now.

7. Geopolitical Impact on Business Processes

With the risk of new conflicts and the escalation of existing ones, geopolitical tensions are expected to persist in 2025. As global economies struggle, the cost of living remains high, and real estate markets reach unsustainable levels, new and unexpected supply chain disruptions are likely to emerge.

As governments respond to evolving global challenges, how will new regulatory measures and policy changes aimed at controlling information, currency, and monetary flows impact business processes, reporting requirements, and enterprise architecture? To better understand these developments and how they may affect your organization, download the full report on the top 15 digital transformation trends in 2025 now.

8. More Disruptions Caused by Software Supply Chain and Cybersecurity Issues

Recent disruptions, such as the CrowdStrike incident, have highlighted the risks posed by software supply chain vulnerabilities. This has prompted companies and governments to reassess their impact. As AI enhances the ability of malicious actors to identify and exploit these weaknesses, policy changes around software supply chain security are inevitable.

How will new regulations introduce accountability measures for open-source software impact pricing models and software architectures in the coming years? To explore how these regulatory changes will shape the future of enterprise software, download the full report on the top 15 digital transformation trends in 2025 now.

9. Collaborative Partnerships and Continued Acquisition of Networks Producing Data

As data remains the key driver of AI effectiveness, 2024 saw partnerships forming even between competitors, such as the collaboration between Salesforce and Workday.

How will the continued trend of acquiring and integrating data-generating networks, such as Blue Yonder’s acquisition of One Network Enterprises, affect the future of enterprise software and digital transformation? Find out more about this evolving trend and other top digital transformation insights by downloading the full report on the top 15 digital transformation trends in 2025 today.

10. (No More) Breakup of Large Corporations and Antitrust Laws Blocking Large Deals

The incoming U.S. administration is expected to take a less stringent approach to scrutinizing mega-mergers compared to the current one. Deals like Google’s acquisition of HubSpot are likely to proceed, and the idea of breaking up large corporations, such as Google, will likely be off the table. Had such breakups occurred, they would have significantly impacted both front-end and enterprise processes for many organizations.

How will this shift lead to the acceleration of consolidation among large enterprise software companies, resulting in an even greater overlap of capabilities? To learn more about this and other emerging trends that are shaping the future of digital transformation, download the report on the top 15 digital transformation trends in 2025 today.

11. Continued Digital Transformation Failures and Focus on Enterprise Architecture

The consolidation-driven overlap will result in duplicated capabilities across enterprise software categories. This would create significant challenges for executives managing transformation initiatives. Companies like SAP have already begun focusing heavily on enterprise architecture. Smaller vendors are expected to adopt similar approaches.

How will this trend drive acquisitions in key areas like process mining, digital adoption platforms, and enterprise architecture visibility tools? To uncover more insights on this and other transformative trends, be sure to download the report on the top 15 digital transformation trends in 2025 today.

12. Energy-Efficient Algorithms and Computing

AI capabilities are currently constrained by infrastructure and energy limitations. As a result, significant investment will be directed toward data center energy technologies and energy-efficient algorithms.

How might this trend lead to the development of new models that surpass current ones, offering even more advanced and powerful capabilities? To explore this and other emerging trends shaping the future of digital transformation, download the report on the top 15 digital transformation trends in 2025 today.

13. Revised Processes for Sustainability and E-Invoicing

ESG and sustainability will remain key priorities for both governments and consumers. Policy changes in these areas will lead to new reporting requirements, which many software vendors will prioritize to capitalize on emerging trends.

As the ESG sector continues to evolve, with solutions competing for market share and overlapping capabilities, how will these developments influence business strategies? Additionally, with governments pushing for more efficient tax revenue collection through the evolution of e-invoicing processes, what impact will this have on reporting requirements and system architecture? To stay ahead of these trends, download the report on the top 15 digital transformation trends in 2025 now.

14. Omnichannel, Collaborative Experience, and Operational Intelligence Platforms

Companies excelling in omnichannel solutions, collaborative platforms, and operational intelligence will keep growing. The MACH ecosystem and real-time experiences are becoming mainstream. Tools like SmartSheet, Monday.com, Airtable, ClickUp, and Notion are redefining collaboration. Palantir is shaping operational intelligence. As these trends evolve, market leaders will gain more traction.

As emerging technologies continue to reshape the business landscape, how will legacy companies like Atlassian, Snowflake, and traditional commerce vendors adapt to stay competitive? Will they successfully catch up with the latest advancements or face challenges in their efforts? To explore how these shifts will impact the digital transformation journey, download the report on the top 15 digital transformation trends in 2025 today.

15. Race to Quantum Technologies

AI is driving demand for advanced infrastructure and computing power. This accelerates quantum technology development. Despite risks like q-day and post-quantum cryptography, investment in quantum is likely to grow, as seen before.

Could the advancements in quantum technology lead to the emergence of entirely new technologies and software categories? What potential breakthroughs can businesses expect in the near future as quantum developments accelerate? To dive deeper into this and other key trends shaping the digital landscape, download the report on the top 15 digital transformation trends in 2025 today.

Final Words

The year 2025 is expected to carry a level of uncertainty similar to that of 2024, resulting in a cautious approach for most CFOs. A potential catalyst for advancing the enterprise software market could be innovations powered by AI. Nevertheless, translating AI initiatives into tangible business outcomes may require time for companies to grasp fully.

For those contemplating digital transformation initiatives in 2024, allocate resources to a strategy aimed at mitigating financial and technical risks. Doing so will not only enhance your chances of securing the trust of financial executives but also guard against unforeseen challenges that may arise in the absence of such a plan.

Top 10 ECommerce Platforms In 2024

Top 10 ECommerce Platforms in 2024

While many associate digital eCommerce platforms with coupons scattered across websites, the scope of digital commerce extends beyond that perception. Even if your transactions don’t occur online, your website’s contact form serves as a digital commerce element, acting as a vital source for lead acquisition. Complete traceability of customer journeys depends on robust digital commerce capabilities, emphasizing their broader significance.

While understanding the scope of eCommerce is straightforward, selecting and implementing the right eCommerce platform for your digital objectives poses challenges. Issues like integrating payment and shipping providers, ensuring optimal site speed, and minimizing bounce rates are crucial for capturing a significant share of web traffic. As the number of channels continues to expand, evaluating pre-built integration capabilities becomes essential to prevent cost overruns. With increasing transaction volumes, the necessity for enterprise-grade features like digital asset management, approval flows, and a comprehensive digital experience management platform becomes evident. Additionally, operating in a regulated environment adds complexity, introducing compliance requirements that impact your transactions.



The 2025 Digital Transformation Report

Thinking of embarking on a ERP journey and looking for a digital transformation report? Want to learn the best practices of digital transformation? Then, you have come to the right place.

Ultimately, even if a platform functions effectively with lower transaction volumes, the inability to scale with concurrent sessions—characteristic of enterprise-grade systems—can lead to missed opportunities. These factors contribute to the complexity of choosing eCommerce platforms. To navigate this challenge, consider initiating your journey by shortlisting a couple of options from the leading eCommerce platforms in 2024.

Criteria

  • Overall market share/# of customers. The higher the market share of the eCommerce platform, the higher it ranks on our list.
  • Ownership/funding. The more committed the management to the product roadmap of the eCommerce capabilities, the higher it ranks on our list.
  • Quality of development (legacy vs. legacy dressed as modern vs. modern UX/cloud-native). The more modern the development stack, such as headless and React-based development, the higher it ranks on our list.
  • Community/Ecosystem. The larger the community with a heavy presence from eCommerce companies, the higher it ranks on our list.
  • Depth of native functionality for specific industries. The deeper the publisher-owned out-of-the-box functionality, the higher it ranks on our list.
  • Quality of publicly available product documentation. The poorer the product documentation, the lower it ranks on our list. 
  • eCommerce market share and documented commitment (of the publisher through financial statements). The higher the focus on eCommerce, the higher it ranks on our list.
  • Ability to natively support diversified business models. The more diverse the product to support different business models and business processes, the higher it ranks on our list.
  • Acquisition strategy aligned with eCommerce. The more aligned the acquisitions to deepen eCommerce capabilities, the higher it ranks on our list.
  • User Reviews. The deeper the reviews from eCommerce users, the higher the score for a specific product.
  • Must be an eCommerce platform. It can’t be a module of an ERP or CRM product. It can’t be an app that might support eCommerce and POS processes. At a minimum, the product must support CMS and website development for different business models.

10. WooCommerce

WooCommerce primarily caters to small, content-focused companies aiming to augment their static websites with commerce capabilities, which are particularly appealing to entrepreneurs familiar with WordPress. However, businesses surpassing the $5-10 million revenue mark might encounter limitations in WooCommerce, making it more suitable for content-driven companies with lighter eCommerce requirements.

Despite its widespread popularity and numerous installations, WooCommerce’s commerce capabilities face substantial limitations, leading to conflicts among plugins. The security architecture isn’t tailored for commerce transactions, potentially causing failed eCommerce projects. While debates about transaction and commercial fees persist, ongoing maintenance and development efforts are comparable to both open-source and commercial platforms. Due to these considerations, we’ve significantly downgraded WooCommerce in this year’s ranking, replacing the Microsoft Commerce platform, which no longer features on the list due to limited developments in its ecosystem.

Strengths
  1. Price. WooCommerce offers budget-friendly pricing for startups, supported by a robust ecosystem of plugins and developers.
  2. Open-source. As an open-source platform, WooCommerce benefits from a vibrant developer community, eliminating licensing fees.
  3. Superior Content Management System. Leveraging WordPress, WooCommerce provides an excellent content management system with extensive plugin options.
Weaknesses
  1. Clunky User and Permission Management. Dependency on WordPress for user and role management poses challenges in handling complex B2B and B2C workflows. The workflows, especially those that involve multiple user personas.
  2. Plugin Conflicts. Multiple plugins are required for eCommerce operations, leading to potential conflicts that demand careful analysis and management.
  3. Data Model. Suited for content-centric operations, WooCommerce’s weaker data model may result in data integrity and maintenance issues compared to other platforms on the list.

9. Kibo Commerce

Kibo Commerce, an omnichannel and microservices-based eCommerce platform, empowers businesses to launch enterprise-scale commerce experiences that would traditionally require custom development. Its API-first and microservices-based design aligns with modern headless commerce platforms, enabling businesses to meet customer demands with agility.

The platform adopts an integrated approach, encompassing Order Management System (OMS), eCommerce, and subscription commerce. However, it faces competition from larger peers like Manhattan and IBM Sterling Commerce, which offer more integrated options within the same stack, including Warehouse Management System (WMS) and Transportation Management System (TMS).

While Kibo’s OMS effectively maintains a centralized statistical inventory, financial perspectives are often disconnected from the operational layer. In eCommerce and retail models, decoupling transactions for subsequent financial reconciliation is a common practice due to higher transaction volumes. Although Kibo excels in front-end experiences, it may encounter challenges with backend integration and supply chain issues, earning it the #9 spot among the top digital commerce platforms in 2024.

Strengths
  1. Enterprise Scalability. The microservices architecture facilitates individual scaling of commerce layers, ensuring enterprise scalability for peak shopping scenarios.
  2. Integrated OMS and eCommerce. Kibo offers pre-baked integration of eCommerce and OMS, saving considerable costs compared to building from scratch.
  3. Subscription Commerce. The platform includes built-in subscription workflows, a challenging feature to develop on vanilla platforms.
Weaknesses
  1. Limited Commerce Solution. Unlike competitors like Manhattan and Blue Yonder, which integrate a Warehouse Management System (WMS) and Transportation Management System (TMS), Kibo’s offering may not be as embedded.
  2. Limited Ecosystem and Consulting Base. Kibo’s consulting base is limited, affecting documentation and community support for their product.
  3. Cost. Positioned as a best-of-breed integrated commerce and OMS platform, Kibo tends to be more expensive than mid-market alternatives like BigCommerce or Shopify.

8. SAP Hybris Commerce

SAP Hybris Commerce targets larger enterprises with robust requirements, especially those already integrated into other SAP systems. This strategic alignment enables businesses to capitalize on integration synergies by exclusively partnering with a single vendor.

The eCommerce platforms landscape witnessed significant transformations in 2023, driven by the anticipated discontinuation of Oracle Commerce. This development sparked concerns about the potential sunset of legacy platforms like SAP Hybris, HCL Commerce, and Intershop. 

Despite these challenges, SAP Hybris has made noteworthy advancements in its headless technology stack, contributing to its improved ranking this year. While it may no longer be a frontrunner, SAP Hybris remains a viable choice for companies seeking an embedded and regulated experience, particularly with its CPQ and configurator layer. For these reasons, SAP Hybris Commerce secures the #8 position on our list.

Strengths
  1. Integration with Other SAP Products. SAP Hybris Commerce is particularly advantageous for enterprise companies in regulated industries, ensuring audit readiness for compliance standards like GDPR.
  2. Greater Control Over Infrastructure. The deployment suite of SAP Hybris Commerce offers comprehensive CI/CD capabilities, empowering IT teams to manage release and production support processes effectively.
  3. Deployment Flexibility. SAP Hybris allows deployment on the preferred cloud, providing greater control over infrastructure design and costs—a valuable feature for larger companies with high eCommerce site traffic.
Weaknesses
  1. Lagging in Headless Capabilities. SAP Hybris doesn’t boast strong out-of-the-box headless capabilities compared to other platforms on the list, coupled with a limited ecosystem of partners.
  2. Clunky Interface. The Hybris CMS exhibits a clunky interface resembling a customer portal rather than a modern eCommerce platform.
  3. Reliance on Legacy Technology. SAP Hybris still relies on legacy programming languages like Spring and Java, lacking robust support for out-of-the-box enterprise-grade features such as an asset management platform.

7. HCL Commerce

HCL Commerce, the enhanced iteration of IBM’s flagship product, IBM Commerce, inherits and advances its capabilities for modern headless development after acquiring it from IBM. Notably, it excels in offering enterprise-grade commerce features, allowing access to all of the commerce layers, including DAM assets, search, and cart, through APIs. 

While HCL Commerce introduces headless, React-based composable commerce capabilities, it primarily targets B2C brands. As a new entrant on our list, it replaces other eCommerce platforms like Oracle Commerce.

Strengths
  1. Headless Content Workflow and Management. HCL Commerce facilitates the retrieval and programmable publishing of DAM assets, leveraging enterprise versioning capabilities inherited from IBM Commerce. This supports intricate workflows for content collaboration.
  2. React-based Storefront Capabilities. With modern React-based composable commerce features, HCL Commerce enables the construction of omnichannel storefronts tailored for various geographical locations.
  3. Enterprise Scale Ready. Having proven its mettle with enterprise-grade commerce workloads over decades, HCL Commerce is an ideal choice for teams familiar with IBM Commerce, eliminating the need to learn a new data model and platform from scratch.
Weaknesses
  1. Legacy Programming Language and Architecture. Despite a redesigned front end, the back end still relies on legacy Java and Spring boilerplate, coupled with IBM’s intricate development practices, which might be less user-friendly for web developers.
  2. Limited B2B Capabilities. HCL Commerce’s data model isn’t optimized for industrial B2B use cases, making it more suitable for high-volume B2C companies. B2B companies might need significant investments in custom development.
  3. Limited CDP Capabilities. For B2C companies seeking personalization capabilities based on deterministic identity, HCL Commerce falls short compared to platforms like SAP Hybris, Sitecore, and Salesforce Commerce.

6. Episerver Digital Commerce

Episerver Digital Commerce/Optimizely is tailored for mid-to-large B2B companies seeking comprehensive B2B capabilities within a suite, minimizing the need for costly add-ons and extensive IT resources. Particularly advantageous for industrial businesses, it falls short of a fit for larger organizations requiring the robust enterprise-grade capabilities offered by bigger eCommerce platforms. 

Unlike some SMB platforms dependent on add-ons for digital experimentation, Episerver integrates the ability to build features and A/B tests seamlessly into its suite. It excels in providing deep features for intricate channels, encompassing partner management, product-based variants, and rule-based promotions.

Strengths
  1. Content Management Platform. Episerver’s CMS stands out for its flexibility, allowing marketers to execute intricate layout changes swiftly, enhancing the overall content management experience.
  2. Digital Experimentation Platform. In contrast to SMB platforms relying on additional components for digital experimentation, Episerver enables the creation of features and A/B tests seamlessly within its suite, ensuring full traceability across channels.
  3. Natively Supported Rich B2B Features. Episerver impresses with its provision of deep features catering to complex channels, including partner management, product-based variants, and rule-based promotions.
Weaknesses
  1. Ecosystem. Unlike the thriving communities surrounding platforms like Shopify or BigCommerce, Episerver faces limitations in terms of its ecosystem.
  2. Too Big for Smaller Brands. Geared toward larger companies, Episerver may overwhelm smaller brands due to its steeper learning curve.
  3. Expensive. Smaller brands with simpler needs might find Episerver’s pricing to be on the higher side.

5. Commercetools / Frontastic

commercetools, a startup valued at over $2 billion and backed by Accel, has garnered attention from major automotive brands like Audi, Volkswagen, Porsche, and Bentley for its customizable commerce experience. Pioneering a true microservices-based architecture, commercetools is a key advocate of the MACH alliance. 

Although the MACH and headless concept is relatively nascent, businesses prioritizing customized and composable experiences will find commercetools compelling. However, commercetools doesn’t offer the same bundled enterprise solutions as some competitors, potentially requiring several best-of-breed options for a comparable experience.

Strengths
  1. True MACH Platform. commercetools embodies the MACH principles—Microservices, API-first, Composable, and Headless—differentiating itself from platforms with mere APIs claiming to be headless.
  2. B2C-Friendly. Tailored for B2C companies, particularly in industries like automotive, commercetools boasts a data model conducive to interactive commerce experiences, with enterprise-grade B2C features embedded in its platform.
  3. Enterprise Scale. Proven in handling complex, multi-brand sites with billions of hits, commercetools has successfully secured clients that traditionally leaned towards legacy platforms like Oracle ATG, Hybris, or IBM Commerce.
Weaknesses
  1. Limited Head Capabilities. While commercetools provides robust APIs for the quick development of omnichannel heads, marketing practitioners may find its head limitations notable, even with the acquisition of Frontastic.
  2. Limited Bundle Offerings. While ideal for best-of-breed platform users, commercetools might be less appealing to organizations seeking bundled offerings available in tools like Sitecore or Salesforce Commerce, especially those favoring seamless integrations.
  3. Limited B2B Capabilities. Although commercetools is expanding B2B features, the distinct data model requirements for B2B may limit its applicability for industrial distributors and B2B companies.

4. Salesforce Commerce

Salesforce strategically targets larger enterprise companies seeking sophisticated eCommerce workflows, particularly those already leveraging other Salesforce products like CRM and Pardot. While it excels in catering to enterprise scenarios with a vibrant developer ecosystem and involvement in the React and headless communities, it may not be the optimal choice for smaller businesses. Salesforce Commerce stands out for supporting both B2B and B2C models, providing deep capabilities and robust product recommendations through its AI engine.

Maintaining its position from the previous year, Salesforce Commerce’s commitment to the eCommerce market is evident, backed by ongoing investments in eCommerce-centric capabilities through Salesforce ventures. Notably, it remains the sole platform on this list with equally profound capabilities for both B2B and B2C. However, its pricing structure may be considered expensive for SMB companies.

Strengths
  1. Ecosystem. Salesforce boasts one of the most vibrant developer ecosystems, actively participating in the React and headless communities. Additionally, it offers integration with modern headless platforms, facilitating the development of progressive web applications.
  2. Enterprise-grade Capabilities. Catering to both B2B and B2C models, Salesforce Commerce provides deep capabilities for enterprise scenarios, complemented by seamless integration with other Salesforce products.
  3. Robust Merchandising and Product Recommendation Capabilities. Distinguishing itself from other SMB products, Salesforce Commerce delivers robust product recommendation and merchandising planning capabilities through its AI engine.
Weaknesses
  1. Price. The pricing structure of Salesforce may be perceived as expensive by most SMB companies. Unlike competing products that include these capabilities in their suite, Salesforce Commerce employs separate pricing for its products, making total cost of ownership computation more challenging.
  2. Headless. While options for a headless experience are available on the Salesforce app marketplace, the platform lags behind in its headless journey compared to competitors like commercetools or VTEX.
  3. Challenging for Smaller Brands. The steep learning curve associated with Salesforce Commerce may overwhelm smaller companies that are less focused on enterprise-grade features.

3. Adobe Commerce/Magento

Adobe Commerce caters to mid-large enterprise companies with intricate eCommerce workflows, particularly those with complex needs for both B2B and B2C business models. However, it may not be the most suitable option for smaller companies. While Adobe Commerce/Magento offers an open-source version, many companies may opt for the enterprise edition for features like RMA and promotion permission, which are not available in the community edition. Noteworthy is Magento’s capability to run large-scale consumer-focused commerce sites with millions of daily visitors, though this scale typically requires the enterprise edition.

Maintaining its position from the previous year, Adobe Commerce is recognized for its commitment, backed by Adobe, and continues to attract an expanding customer base.

Strengths
  1. Enterprise-grade Functionality for B2B and B2C. Adobe Commerce/Magento boasts an exceptionally rich data model tailored for enterprise workflows, providing robust support for both B2B and B2C business models.
  2. Open-source. While an open-source offering is available, many companies opt for the enterprise edition to access features like RMA and promotion permission, which are unavailable in the community edition.
  3. Scale. Distinguishing itself from other platforms, Magento successfully powers large-scale consumer-focused commerce sites with millions of daily visitors, necessitating the enterprise edition.
Weaknesses
  1. Inflexibility. Magento’s data model exhibits tight data integrity with a prescriptive approach to eCommerce, aiming to prevent maintenance issues in the long run. However, this level of inflexibility may not be appreciated by developers.
  2. Overwhelming for Business Users. Business users may find the platform less user-friendly compared to some alternatives due to the complexity of Magento’s data model.
  3. Challenging for Smaller Brands. Adobe Commerce/Magento may prove overwhelming for smaller brands that are less focused on advanced eCommerce features and are in need of developer support.

2. BigCommerce

BigCommerce focuses on meeting the deep functionality needs of B2B SMB organizations, particularly those lacking internal IT capabilities for designing and supporting eCommerce operations. However, it may not be the ideal choice for larger companies. With an underlying data model tailored for B2B organizations, BigCommerce can accommodate complex product mixes and variants, which is especially critical for B2B organizations, with some B2C organizations requiring similar features as well.

Despite its popularity among smaller merchants, the growing BigCommerce ecosystem and capabilities might prove limiting, necessitating the use of multiple add-ons. While the platform offers pre-baked integrations with POS and ERP systems, building an omnichannel architecture could pose challenges due to the number of required add-ons. Additionally, BigCommerce has limited headless capabilities. Nevertheless, it maintains its previous ranking due to its momentum.

Strengths
  1. Deep Capabilities for B2B. BigCommerce’s underlying data model is designed to support the complex needs of B2B organizations dealing with intricate product mixes and variants.
  2. User-Friendly. While catering to the needs of B2B organizations, the platform is not as overwhelming as some enterprise-grade alternatives, requiring less training for business users.
  3. Flexible Pricing Options. BigCommerce provides companies with various pricing options at different stages of their journey.
Weaknesses
  1. Limited Enterprise-grade Features. The core suite may lack certain enterprise-grade features such as product recommendations, digital asset management, and digital experimentation management, requiring additional add-ons and incurring extra costs.
  2. Not Tailored for B2C Experiences. The distinct B2B data model might overwhelm companies primarily focused on B2C experiences, making it less suitable for such scenarios.
  3. Pricing Structure. Companies disliking GMV-based pricing may find BigCommerce’s pricing model less appealing, especially if they have internal IT capabilities for support.

1. Shopify

Shopify caters to B2C SMB organizations with products that don’t require intricate configurations, making it ideal for brands seeking omnichannel and DTC experiences without heavy IT infrastructure investments or developer assistance. Its ecosystem is a significant advantage, offering diverse options, and the Hydrogen on Oxygen headless platform has gained favor among the development community.

However, Shopify’s drawback lies in transaction fees and the need for add-ons to access complex B2C and B2B features. Despite these considerations, its thriving ecosystem ensures it maintains the top rank.

Strengths
  1. Simplicity for B2C. Shopify’s user-friendly data model suits B2C companies, providing flexibility and simplicity accommodating various payment providers and shipping options.
  2. Omni-channel Commerce. With pre-integrated POS, Shopify facilitates seamless data and inventory sharing across digital and physical channels, enabling a hassle-free omnichannel experience without costly custom integrations.
  3. Vibrant Ecosystem. Shopify boasts one of the most active developer ecosystems, heavily engaged in modern tech stacks and Javascript-based communities.
Weaknesses
  1. B2B Limitations. Although Shopify recently introduced B2B capabilities, they may be limited and more suitable for companies supporting both business models. Industrial distribution companies might find these capabilities restrictive.
  2. Transaction Fees. Companies uncomfortable with GMV-based pricing might perceive Shopify’s fee structure as unfavorable.
  3. Enterprise-grade Features. Unlike competitors offering bundled enterprise features, Shopify requires add-ons or third-party products for digital asset and experience management.

Conclusion

Selecting an eCommerce platform poses challenges. A profound grasp of financials is essential for comprehending total ownership costs, coupled with the expertise of independent eCommerce consultants to estimate custom functionality efforts. Additionally, this decision impacts overall architecture and operational efficiency, necessitating a comprehensive approach to eCommerce platform selection.

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2025 Digital Transformation Report

This digital transformation report summarizes our annual research on ERP and digital transformation trends and forecasts for the year 2025. 

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